Commercial Sales Manager

Suralink Inc•Salt Lake City, UT

3h•Remote

About The Position

Suralink is seeking a Commercial Sales Manager to lead its SMB and Mid-Market Account Executive team. This is a hands-on player-coach role reporting to the CRO, responsible for acquiring new customers and driving expansion within existing accounts. The role involves actively supporting strategic deals, developing the team, improving forecasting accuracy, and building repeatable sales processes to drive predictable revenue. Success requires a candidate who thrives on coaching, accountability, operational excellence, and delivering an exceptional customer buying experience. Suralink is an award-winning SaaS platform built for CPA firms, providing a simple, secure way to manage audit, tax, and advisory engagements. Recognized for growth, innovation, and culture, Suralink fosters a highly collaborative, remote-first environment.

Requirements

5–8+ years of B2B SaaS sales experience
Proven success as a full-cycle Account Executive selling into SMB and/or Mid-Market customers
2–4+ years leading high-performing SaaS full-cycle sales teams
Track record of consistently achieving or exceeding revenue targets
Experience managing transactional and moderately complex sales cycles ($5K–$80K ACV)
Strong coaching, forecasting, and sales process discipline
Experience building repeatable sales motions and improving team performance through data and coaching
Comfortable operating as a player-coach, actively supporting key customer opportunities
Ability to work remotely within the U.S. (Utah, Central, or Eastern time zones preferred)

Nice To Haves

Experience selling workflow, fintech, compliance, or vertical SaaS solutions
Familiarity with MEDDIC, Challenger, value-based selling, and multi-threaded sales
Experience partnering closely with Marketing, RevOps, and Customer Success
Experience creating playbooks, onboarding programs, and sales enablement content

Responsibilities

Own team performance across new business, expansion, and upsell bookings
Coach reps through strategic opportunities, particularly deals above $30K ACV
Improve win rates, sales execution, and forecast accuracy
Build a culture of accountability, continuous improvement, and recognition
Conduct regular deal reviews, call coaching, and role-playing sessions
Help each AE develop the skills and confidence to consistently exceed goals
Standardize CRM hygiene, opportunity management, and forecasting
Implement repeatable sales processes and playbooks that enable consistent execution
Maintain accurate pipeline visibility and establish a no-surprises forecasting culture
Partner with Marketing and RevOps to drive inbound, outbound, partner, and event-generated pipeline
Ensure healthy pipeline coverage through strong prospecting habits and account planning
Collaborate closely with Customer Success to ensure smooth customer handoffs and identify expansion opportunities
Analyze funnel metrics, conversion rates, and win/loss trends to continuously improve the sales motion