Commercial Sales Associate III

TD•Bensalem Township, PA

4d•$24 - $34•Onsite

About The Position

The Commercial Sales Associate III provides ongoing Commercial Customer service and documentation and loan system support as the Relationship Teams liaison on assigned accounts. This role provides professional and efficient service to external and internal Customers, analyzes transaction structure, and provides Customer service functions. The associate will also provide administrative support to Relationship Managers, assist in closing loans by helping to clear conditions and prepare closing packages, and organize loan closing packages. Additionally, this role supports Financial Statement management by uploading and tracking statements, processes various customer transactions such as payments, advances, pay-downs, wires, and line of credit adjustments, and supports the Relationship Team with reporting, loan activities, delinquencies, and correspondence preparation and tracking in the loan information system. The associate will also support Relationship Managers with reporting, including pipeline, loan closing, and complex loan input on the Bank loan origination platform, and prepares correspondence. This role may act as the initial Customer service contact, initiate and facilitate Customer research, and process Customer transactions as necessary. Interaction with external Customers and providing notary services are also part of the responsibilities. The role handles more complex payments, advances, pay-downs, wires, and line of credit adjustments, and initiates and facilitates Customer research on complex issues. The associate will assist the Relationship Team with clearing and managing exceptions and serves as a resource for mentoring Commercial Sales Associates I & II. Correspondence is prepared under the direction of Relationship Managers and Commercial leadership. The role also assists in the development and recommendation of procedures and process flow, and may generate and distribute reports to the Relationship management team. The associate acts as the initial Customer service contact for more complex requests or transactions and provides notary services as needed.

Requirements

High school diploma or equivalent experience
3+ years related experience required
Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines
Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information
Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team
Strong Customer service skills
Analytical, problem solving and organizational skills
Strong attention to detail, including ability to review large amounts of detailed documents for accuracy
Excellent communication skills, both verbal and written
PC skills required (Word, Excel, PowerPoint)
Knowledge of Relationship Team systems and software
Ability to multi-task along with strong attention to detail
Ability to learn new tasks and systems at a fast rate

Responsibilities

Provides professional and efficient service to external and internal Customers
Analyzes transaction structure
Provides Customer service functions
Provides administrative support to Relationship Managers
Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package
Provides Financial Statement support, including uploading and tracking of statements
Processes payments, advances, pay-downs, wires and line of credit adjustments
Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information
Supports Relationship Managers with reporting, including pipeline, loan closing and the most complex loan input on the Bank loan origination platform
Prepares correspondence and provides administrative support
May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided
Processes Customer transactions as necessary
Interacts with external Customers as needed
Provides notary services as needed
Processes more complex payments, advances, pay-downs, wires and line of credit adjustments
Initiates and facilitates Customer research on complex issues
Assists Relationship Team with clearing and management exceptions
Serves as a resource for mentoring Commercial Sales Associates I & II
Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership.
Assists in the development and making recommendations of procedures and process flow
May generate and distribute reports to the Relationship management team, including daily and monthly reporting
Acts as the initial Customer service contact and may research more complex Customer requests or transactions
Provides notary services for Customers as needed