Commercial Sales Account Manager

Pioneer Square Brands•High Point, NC

1d•Remote

About The Position

Pioneer Square Brands is seeking a highly motivated and energetic Commercial Sales Account Manager to join their growing team. This role is responsible for owning a portfolio of existing customer accounts, focusing on retention and expansion. The Account Manager will serve as the primary point of contact, understanding customer needs, anticipating requirements, and utilizing data to drive customer success. The role is supported by a Sales Operations team in Manila for reporting, CRM management, and order processing, allowing the Account Manager to focus on customer engagement. Success is achieved through consistent relationship-building, proactive problem-solving, and a commitment to customer outcomes. The primary objective is to increase net revenue retention by preventing churn and growing business with existing customers, nurturing relationships, uncovering opportunities, and ensuring ongoing value for customers.

Requirements

At least 2–5 years in a comparable account management or customer-facing sales role
Energized by nurturing and expanding existing relationships rather than chasing brand-new logos
Comfortable with up to 40% travel to customer sites and trade shows
Enjoys digging into data, understanding customer trends, and genuinely helping customers succeed
Calm, steady, and able to build authentic connections and trust with a wide range of stakeholders
Ability to be the customer's advocate in chief at VAULT, connecting them to the resources internally that they need to succeed
Experience selling into commercial, B2B, or channel accounts, ideally with physical or consumer hardware products
Proficiency with CRM platforms (e.g., Salesforce or HubSpot) and comfort working with sales data and reporting tools
Track record of meeting or exceeding retention, renewal, or expansion targets

Nice To Haves

Relationship Building
Customer-Centric Mindset
Account Growth & Retention
Data-Driven Insight
Communication & Influence
Ownership & Accountability
Resilience & Adaptability
Technical Aptitude

Responsibilities

Own retention & growth: Manage and grow a portfolio of existing customer accounts, with a primary focus on net revenue retention (NRR), renewals, and expansion
Prevent churn: Proactively identify at-risk accounts, understand the drivers of churn, and lead recovery and retention efforts before customers disengage
Grow existing business: Uncover upsell and cross-sell opportunities within existing accounts by understanding each customer’s evolving needs and aligning them to PSB products and solutions
Introduce new and updated products to existing customers, and uncover potential for custom product opportunities
Be the trusted partner: Serve as the primary point of contact, building strong, trusted relationships across multiple stakeholders and ensuring a consistently positive customer experience
Use data to advise: Analyze customer purchasing patterns, usage data, and market trends to deliver insights, tailored recommendations, and data-backed business reviews
Show up in person: Travel approximately 40% of the time to visit customer sites and represent PSB at trade shows and industry events
Keep the data clean: Maintain accurate account records, forecasts, and activity in the CRM, and report on retention, expansion, and pipeline health
Collaborate cross-functionally: Partner with Marketing, Product, Customer Support, and Operations to resolve issues quickly and deliver on customer commitments