Commercial Front Load- Roll Off Route Supervisor - Waste Industry - Waste Pro - Pembroke Pines -Florida

Waste Pro USA•Pembroke Pines, FL

12d•$80,000 - $85,000•Onsite

About The Position

Waste Pro USA is seeking experienced Commercial Route Supervisors for Front Load and Roll-Off operations in Pembroke Pines, FL. This role is primarily an operations leadership position focused on managing the business, not just operating a truck. The ideal candidate will lead drivers, manage routes, solve service problems, care for customers, protect contracts, and run an efficient operation. Commercial customers have different expectations than residential collection, requiring supervisors to be both operations leaders and strong customer advocates who can resolve problems quickly, communicate professionally, and protect customer relationships. There is also a customer-retention and sales component, as successful supervisors understand how great operations affect retention and revenue.

Requirements

Waste, recycling or commercial hauling experience is strongly preferred, particularly experience with Front Load and/or Roll-Off operations.
3–5 years of experience in waste, transportation, logistics, operations or related management; commercial waste experience is highly preferred.
Previous supervisory or management experience strongly preferred.
Demonstrated experience coaching and managing drivers or field employees.
Strong understanding of routing, productivity and daily field operations.
Proven customer-service and problem-solving skills.
Ability to professionally manage customer complaints and protect customer relationships.
Knowledge of DOT, OSHA, ANSI and applicable federal, state and local regulations.
Knowledge of Smith System and/or Decision Driving principles preferred.
Basic computer skills, including Microsoft applications.
Excellent verbal and written communication skills.
Ability to work independently, make decisions and resolve operational problems.
Ability to maintain a positive, professional approach with employees and customers.
Valid Class A or B CDL or the ability to obtain one within three months of hire, with a driving record meeting Waste Pro and insurance requirements.
Ability to work a flexible schedule, including weekends when necessary, and respond to operational issues by phone as needed.
High school diploma or equivalent.
Knowledge of first-aid techniques is preferred.
Requires a High School diploma or equivalent with a minimum of 3-5 years experience in the transportation, management, logistics or waste industry; or Associate's Degree or minimum of 2 years experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and supervising employees are requirements of the role.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and knowledge of Microsoft applications.
Previous supervisory or management experience preferred.
Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations.
Valid class A or B commercial driver's license (or ability to obtain one within 3 months of hire) with a personal and business driving record that meets Waste Pro standards and insurance requirements.
Excellent verbal & written communication skills.
Proven customer service skills.
Must be able to work independently make decisions and resolve problems.
Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times.
Ability to maintain and portray a positive attitude towards staff and customers.
Knowledge of first aid techniques preferred.

Nice To Haves

Commercial driving experience is a plus, but this is first and foremost an operations leadership position.
Knowledge of Smith System and/or Decision Driving principles preferred.
Knowledge of first-aid techniques is preferred.

Responsibilities

Oversee the safe, timely and cost-effective delivery of contracted services to Waste Pro's commercial customers.
Directly supervise Commercial drivers and daily route operations.
Meet with drivers at the beginning and end of their routes and communicate service, safety and equipment priorities.
Ensure required pre-trip and post-trip inspections are properly completed.
Monitor routes, productivity, yardage, tonnage, hauls and labor utilization.
Identify underperforming routes and make routing adjustments to improve productivity and control labor costs.
Route new service starts and coordinate container delivery, service schedules and removals.
Follow routes in the field to evaluate service quality, safety and productivity.
Respond to customer complaints, service issues and special service requirements.
Work directly with customers and drivers to resolve service problems before they become lost business.
Address overloaded containers, service changes and contract concerns, involving Sales when appropriate.
Work with municipal and governmental customers when necessary to ensure timely service.
Conduct route observations and coach drivers on safety, customer service, route cleanliness and truck appearance.
Identify driver training and performance-development needs.
Monitor driver attendance, route sheets, disposal tickets and DOT Hours of Service compliance.
Coordinate truck repair and maintenance issues with the shop to minimize operational downtime.
Assist with accident investigations, workers' compensation matters and property-damage reporting.
Train and orient new employees.
Conduct performance evaluations and address attendance, performance and disciplinary issues.
Reinforce Waste Pro safety practices and assist with weekly safety meetings.
Ensure equipment and Front Load containers are maintained to Waste Pro standards.
Drive or assist with routes when necessary to cover operational shortages or support drivers who fall behind schedule.