Commercial Roofing Service Superintendent

Kato Roofing•Mankato, MN

6d•Hybrid

About The Position

The Service Superintendent / Regional Manager North is responsible for the overall management, supervision, and scheduling of Service Technicians, the safety of personnel, quality of work, and profitability. This position will collaborate closely with the Service Coordinator on scheduling, administrative, and billing tasks to ensure alignment and efficiency across departments. In addition to the traditional Service Superintendent duties, the Regional Manager North will also be responsible for market expansion, sales, community engagement, and company infrastructure within the North region. This role plays a key leadership function in developing regional operations, maintaining strong customer relationships, and ensuring all service projects are delivered with high quality, efficiency, and adherence to company standards. The ideal candidate demonstrates exceptional leadership, organizational, and communication skills, with the ability to multitask in a fast-paced environment and manage both operational and strategic initiatives.

Requirements

Technical understanding of the products and installation procedures.
Ability to operate within the accounting software (Sage/Timberline)
Efficient in Microsoft Office and Foxit – Knowledge of Edge Software.
Efficient in Jobba software.
Practical leadership skills include leading by example, inspiring, and mentoring a team.
Efficient and organized.
Manage Company and customer demands.
Provide exceptional customer service to internal and external customers.
Must maintain a positive service attitude.
Highly motivated self-starter with the ability to develop and cultivate new and existing relationships with potential customers.
Confident and personable.
Ability to self-motivate with an excellent sense of personal accountability.
Excellent verbal and written communication and presentation skills.
Present an attitude of professionalism, honesty, and integrity.
Exceptional problem-solving skills.
Ability to work under pressure and deal with unexpected challenges professionally and calmly.
Read plans and understand project
A degree in a construction-related field
Equivalent work experience is acceptable in lieu of college education.
5+ years' industry knowledge and experience.
2-3+ years' experience managing a small to mid-sized team.
2+ years' experience working in a Leadership capacity.

Responsibilities

Lead Generation and Sales for North Service Quoted work and Packages.
Ensure that all pre-production work is complete and in place before staffing project or work order.
Collaborate with Service Coordinator for scheduling Service technicians.
Ensure inspections of existing roofs are accurately conducted.
Provide guidance, direction, and technical training to the Service Techs.
Build and maintain relationships with both internal and external customers.
Promote cooperation, communication, and coordination between the job site and the office.
Submit all required reports and paperwork on time and in the proper format.
Respond to emails and phone calls promptly.
Responsible for pre-project review, and job site visits.
Responsible for projections, PO's, work orders, safety plan, equipment ordering, incident review, and post job debrief.
Ensure all work is completed in a craftsman-like manner and to the specification, and satisfaction of the customer.
Monitor the financial status of each project, such as expenditures.
Identify financial variances such as under or over budget and implement corrective actions.
Directing construction requirements, comparing construction results to plans, coordinating with customers, scheduling inspections, and resolving problems.
Recognize and deal with priorities consistently.
Complete all required work quickly and accurately and ensure that all needed paperwork is completed.
Responsible for job transfers, work orders, and review EWA's.
Attend staff meetings, billing meetings, scheduling meetings, evening meetings, and safety meetings.
Community involvement/volunteer work.
Understanding of and commitment to customer service and KRI's core values.