Commercial Roofing Service Manager-Villa Park, IL

NATIONS ROOF LLC•Villa Park, IL

13h•Onsite

About The Position

Nations Roof is one of the largest award winning National Commercial Roofing Contractors in the US, founded to provide trustworthy cost-effective roofing solutions. They embrace safety and are experts in every type of roofing and waterproofing, coating green, and metal system application. The Commercial Roofing Service Manager is responsible for the overall day-to-day management and successful execution of roofing projects with an emphasis on service calls, maintenance, and repairs for commercial roofing systems for the operating unit in a designated territory. This is a critical leadership role that works with Sr Leadership to support and grow territory goals and objectives, and requires understanding and running the business aspect including management of P&L, monitoring revenue gross profit margins and SG&A expenses.

Requirements

Any equivalent combination of education and experience may also be considered.
8 years minimum experience in commercial roof system designs, including MoD Bit, BUR, TPO, PVC, EPDM, Metal, and coatings.
Experience supervising, training, and guiding a team of production crews or service technicians.
Estimating experience for both roof replacement and creating high quality repair estimates, roof surveys, and preventive maintenance reports.
Read and understand blueprints and specifications.
Project Management of both commercial roof replacement and service projects.
Understand commercial/industrial roofing system design installation code compliance.
Ability to identify correct and report unsafe conditions according to company and OSHA standards.
Understand implications of lost production on job budgets.
Leadership and management skills.
Proficient in use of phones tablets and other technology tools.
In depth knowledge of research and data analysis methods.
Proficient in Microsoft Office Programs (Excel Word and Outlook).
Outstanding communication and time management abilities.
Ability to receive instructions and clearly explain problems or situations.
Prioritize and plan work activities.
Must be able to work well with others and within a company system.

Responsibilities

Manages service representatives who perform routine sales and field roof installers that perform project work services including installation, maintenance, and repair.
Manages service contracts and directs support services.
Creates guidelines, policies, and procedures to facilitate service delivery.
Resolve customer issues utilizing professional experience, manufacturing, and other teams as needed.
Oversees and directs the delivery of projects, services, or functions through the work of employees, implements policies, programs and directives set, and is responsible for determination, hire and termination decisions, and performance reviews.
Directs the field service personnel and their deployment on service projects to assure customer experience and service outcomes are in alignment with customer and company objectives.
Manage field operations and other business activities to ensure daily service levels are met.
Set a clear direction for the field service team to ensure accountability and strong focus on customer satisfaction.
Oversee the scheduling and training of field service and sales representatives.
Develop methods, guidelines, and policies to facilitate service delivery.
Monitor all operations key performance indicators and develop action plans to meet targets.
Analyze reports, identify areas for improvement, increase performance.
Organize workflow and delegate workload to service level.
Advise and implement best practices to improve products, applications, and services.
Identify and support employee development and training needs.
Manage department finances including budgets and project invoicing.
Review and analyze budget report and prepare and develop budget modifications and recommendations.
Customer relationships and customer development.
Prospect and sales to new and existing clients of additional services such a preventive maintenance program.