Commercial Revenue Architect

Gong.io•Chicago, NY

1d•Hybrid

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Commercial Revenue Architects at Gong are strategic partners to our customers. Focused on driving revenue transformation from Gong’s AI Operating System. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).

Requirements

Must be located within one of our hubs and in a commutable distance to an office (Preference in San Francisco).
1-3+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
Excellent communication, negotiation, and presentation skills.
Data-driven mindset with a focus on delivering measurable outcomes.
Passion for driving customer outcomes and contributing to a high performing and accountable work culture

Nice To Haves

Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity.
Our top performers have a growth mindset and pride themselves in being coachable.
We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom.

Responsibilities

Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
Own the renewal strategy and execution, partnering with cross functional teams on growth
Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey