Commercial Retention Representative

Superior Propane

10d•Remote

About The Position

Responsible for supporting their assigned geography’s most profitable Commercial accounts, the Commercial Retention Representative (CRR) will maintain a positive relationship with their customer base. The core function of the CRR is to cultivate strong relationships with each of their customers so that the customer remains with Superior Plus for the long term. The ideal candidate will be located in Calgary, AB, but we are open to candidates from other regions.

Requirements

Bachelor's Degree or Equivalent Applied Training
2-5 years of professional experience
Proven sales or B2B experience
Experience with negotiations, retention, and general customer service

Nice To Haves

Propane industry knowledge is an asset

Responsibilities

Provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
Support the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
Contact their assigned customer list on a consistent basis, logging all information from each contact in multiple CRM tools for company visibility.
Responsible for Commercial contract renewal and creation in their assigned geography, looking to enhance or maintain customer profitability while ensuring customer retention.
Support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
Supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.
Be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
Support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more.
Perform other related duties as assigned.