Commercial Retention Representative
About The Position
Reporting to the Manager, Commercial Retention, the Commercial Retention Representative (CRR) is responsible for supporting their assigned geography’s most profitable Commercial accounts and will maintain a positive relationship with their customer base. The core function of the CRR is to support customer retention through effective account management, operational issue resolution, and collaboration with cross‑functional teams. Acting as the primary point of contact for their assigned customer base, this role plays a critical part in strengthening customer loyalty, supporting profitable growth, and ensuring seamless customer experience.
Requirements
- Bachelor's Degree or Equivalent Applied Training
- 2-5 years of professional experience
- Proven sales or B2B experience
- Experience with negotiations, retention, and general customer service
- Legal Authorization to work in the US is required.
- Candidates must be located within the Eastern Region of the US.
Nice To Haves
- Propane industry knowledge is an asset.
Responsibilities
- Provide general support to their assigned geography in regards to Commercial Customer issues, collaborating consistently and frequently with the Field Operations Team in order to retain customer business.
- Support the seamless transition of new customers sold by Superior’s Outside Sales Team into the existing business portfolio.
- Contact their assigned customer list on a consistent basis, logging all information from each contact in multiple CRM tools for company visibility.
- Responsible for Commercial contract renewal and creation in their assigned geography, looking to enhance or maintain customer profitability while ensuring customer retention.
- Support and respond to any Net Promotor Score submissions from Commercial customers, while rectifying any potential issues from occurring in the future.
- Supplement outbound content initiatives with communication to customers that align with the message from mailers, emails, bill inserts, and more.
- Be available for inbound customer support during non-working hours in an effort to align with our Commercial customer’s needs.
- Support outbound resolution for leading indicators of customer attrition - out of gases, volume declines, and more.
Benefits
- Competitive Compensation
- Flexibility
- Employee Assistance Programs (LYRA)
- Opportunity for training and career growth
- Commission plan
- Annual bonus payout programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
