Commercial Relationship Specialist

Towne Family of Companies•Wilmington, NC

About The Position

The Commercial Relationship Specialist provides administrative, production, portfolio management, and compliance support to Market Executives and Commercial Bankers. The role delivers an exceptional customer experience and ensures adherence to organizational standards and regulatory requirements. The specialist interacts with clients directly and indirectly, handling requests on behalf of supported bankers involving loan closings, deposit account openings, collateral and documentation, and account maintenance and management. The role requires attentive client care, active listening, ownership of client issues, and support for bankers’ relationship-management and contact plans. It also helps expand and retain client relationships through referrals, service delivery, and knowledge of products and processes, working with support groups such as Underwriting, Analysts, Risk Management, and Operations. The specialist supports lenders throughout the loan origination and portfolio-management processes, helps service commercial deposit relationships, handles certain account and funds-transfer tasks, and tracks customer and employee referral programs. The position also involves confidential and time-sensitive materials, public relations projects, and vendor management. The employee must follow Bank policies and procedures and applicable federal and state laws and regulations, including requirements related to BSA, AML, CIP, and OFAC.

Requirements

High school graduate or equivalent experience.
Proficient typing, calculator, and word-processing skills.
Proficiency with Excel and Word.
Ability to work under pressure, meet deadlines, and maintain confidentiality.
Strong organization and efficiency.
Valid driver license for the state in which the employee resides.

Nice To Haves

At least 2 years of secretarial or executive assistant experience, preferably in a financial institution.
Hands-on banking experience.
Knowledge of Jack Henry or similar systems.

Responsibilities

Assist lenders with loan underwriting and help ensure documents are completed accurately and promptly.
Assist lenders with loan documentation, excluding clean-up, and provide administrative support as needed.
Respond to customers’ general loan inquiries, particularly questions about payment information.
Review loan packages and documentation to support thoroughness and the clearing of exceptions.
Assist lenders with relationship summaries, customer exposure limits, and credit report retrieval.
Use knowledge of commercial deposit cash-management solutions to assist with client onboarding and servicing.
Make General Ledger entries to assist customers with funds transfers or payments.
Handle confidential and time-sensitive material.
Assist with planning and organizing public relations projects.
Track customer referral programs.
Track employee referrals and incentive programs, including those involving merchant services, insurance, and investments.
Assist in managing non-interest income vendors.
Support lenders throughout loan origination, including communication with lawyers.
Coordinate with lenders on portfolio management, including maturing loans and servicing.
Create CIF records and open deposit accounts, as applicable.
Follow Bank policies and procedures and applicable federal and state regulations and laws.
Follow regulatory requirements related to BSA, AML, CIP, and OFAC to assist in identifying, detecting, and deterring money laundering and other unlawful activities.
Perform other duties as assigned.
Obey applicable federal laws, rules, and regulations relating to AML, including the BSA.