Commercial Relationship Service Specialist Senior

Huntington National Bank•Akron, OH

2d•Hybrid

About The Position

The Commercial Relationship Sales & Service Manager Senior (RSS Sr.) is the primary point of contact for assigned Commercial customers and Relationship Managers. The commercial RSS Sr. works independently and in partnership with the Relationship Manager by providing a best-in-class experience for a diverse Commercial portfolio. The Commercial RSS Sr. applies advanced knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales. The commercial RSS Sr. provides leadership, guidance, and day to day management over activities performed by other service colleagues or partners.

Requirements

High school, GED, or equivalent required
5+ years in commercial banking with a focus in deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen.

Nice To Haves

Demonstrates confidence, assertiveness, professionalism, with the ability to collaborate and interact with all levels within the organization.
Proficient use of Microsoft Office and other digital resources
Excellence in customer service, initiative-taking, focused and goal oriented.
Excellent written and verbal communication skills, including grammar and demeanor.
Strong ability to facilitate and negotiate.
Ability to mentor, coach and train peers and less experienced colleagues
Strong organizational skills with diligence, planning and follow-up.
Ability to work independently on multiple tasks without compromising quality.
Enhanced critical thinking and analytical skills.
Adaptable to change.
Promoter of Huntington and Commercial cultures.

Responsibilities

First-line decision maker who will mitigate issues/questions being elevated to management and/or resulting in customer impact; keeps Deal Team abreast of material changes and risk.
Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services.
Offering products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO’s, Controlled Disbursement, Credit Sweeps; Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high risk businesses and entity types (foreign owned-subsidiaries, custody, private investment, private equity) and specialized verticals: Fund Finance, Sponsors; Institutional and Government, North American Financial Services, REIT’s, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi-million dollar transactions and special handling of unique requirements relating to assigned portfolio.
Represent Huntington’s Commercial brand by providing Category of One experience for customers; professional, discreet, and positive communications with forward-thinking solutions.
Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities
Provides day to day guidance for other service colleagues and partners as well as managing the most complex customers, including those with the highest volume of accounts and complexity.
Serves as a key resource to establish workflows in an effort to solve issues or implement new processes and providing operational and risk management support to the team within the business unit and the Commercial Segment.
Active participation and leadership in projects and bank initiatives
Perform other duties as assigned.