Commercial Relationship Officer (Full Time) - Lubbock, Ave Q

PROSPERITY BANK•Lubbock, TX

9d•Onsite

About The Position

The Commercial Relationship Officer provides guidance, knowledge, support, and expertise to the banking center team to maintain strong commercial customer relationships and resolve challenges quickly and professionally. The primary focus is servicing commercial clients, with additional support for the retail side of the bank and backup support for the Banking Center Manager (BCM). The role provides expert staff guidance on financial services, including account opening and closing, account revisions and maintenance, time deposit renewals, and problem resolution. It processes and verifies commercial wire requests as needed, works with the BCM on new and renewed Public Fund depository contracts, maintains extensive knowledge of complex deposit products, and partners with Treasury Support/Sales to help protect customers from fraud. The officer also collaborates with internal business partners to resolve customer issues and assumes the BCM’s responsibilities, including managing retail associates, when the BCM is absent. This position is based at the Lubbock, Ave Q location. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The work is performed in a typical office environment without hazardous or significantly unpleasant conditions.

Requirements

Associate degree in business or a related field, or an equivalent combination of training and work experience.
Thorough knowledge of bank services and products.
Understanding of related legal and regulatory requirements.
Familiarity with branch functions, policies, and procedures.
Five years of Banking Center Manager experience.
At least five years of experience in all aspects of customer service, retail, and commercial banking.
Strong oral and written communication skills.
Sound judgment.
PC proficiency, especially in Microsoft Word and Excel.
Proven track record working with Banking Center, Regional, and Area management.
Ability to work in a fast-paced environment and handle multiple competing tasks and demands.
Ability to represent the Bank effectively in a variety of settings and with diverse customers.
Strong organization, planning, and multitasking skills.
Ability to work under pressure and with different personalities and all levels of job responsibility.
Ability to work independently on complex projects with minimal supervision.
Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly.
Ability to hear average conversations and receive ordinary information.
Ability to perform frequent and regular repetitive movements using the wrists, hands, and/or fingers.
Average visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Sedentary physical work, sitting most of the time, with occasional exertion of up to 10 pounds.
Ability to reason through a variety of variables under limited standardization.

Responsibilities

Provide expert guidance to banking center staff regarding financial services.
Assist with opening and closing accounts, account revisions, time deposit renewals, and account maintenance across products.
Resolve problems in all areas of the banking center effectively.
Process commercial wire requests as needed and ensure their accuracy.
Work with the Banking Center Manager to process new and renewed Public Fund depository contracts.
Maintain extensive knowledge of complex deposit products.
Work with Treasury Support/Sales to protect customers from fraudulent activity.
Collaborate with internal business partners to resolve customer issues.
Provide additional support to the retail side of the bank.
Assume Banking Center Manager responsibilities in the BCM’s absence, including managing retail associates.