Commercial Refrigeration Technician HVAC-R

Easy Ice Llc•Levittown, NY

2d•Onsite

About The Position

Build your best future with the Easy Ice team- Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Requirements

High school diploma or general education degree (GED).
1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience preferred.
Previous experience with ice machines or HVAC maintenance or similar equipment is a plus.
Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
Familiarity with troubleshooting techniques and standard repair practices.
Strong communication skills to effectively interact with customers and team members.
Problem-solving abilities and a proactive approach to addressing issues.
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner.
Skills in maintaining organized records and documentation of service activities.
Demonstrated track record of delivering the highest level of customer satisfaction.
High-energy individual with a positive attitude and strong commitment to customer satisfaction.
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance.
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance.

Nice To Haves

Vocational/Technical Training preferred.
Previous experience with ice machines or HVAC maintenance or similar equipment is a plus.

Responsibilities

Installation, preventative maintenance, servicing, and cleaning of ice machines.
Assisting in troubleshooting issues, conducting routine inspections, and executing scheduled maintenance tasks under the supervision of senior technicians.
Driving service success to enhance customer satisfaction and maximize customer retention.
Cleaning, installing, and repairing machines properly the first time, every time.
Maintaining proper truck stock and vehicle cleanliness and organization standards.
Leaving every machine serviced in a condition that makes it easier for other Technicians to follow.
Following all protocols around the completion and communication of work orders to prevent inaccuracies or delays in the billing process.
Performing comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures.
Communicating effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures.
Accurately documenting all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities.
Ensuring proper truck stock at all times, avoiding unnecessary return trips and delays in customer service.
Managing the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers.
Identifying and reporting any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs.
Facilitating the processing of accurate payments from customers and assisting in the proper shutdown or removal of equipment when necessary.
Assisting in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards.
Ensuring vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance.