Commercial Programs Manager

RxSight, Inc.•Aliso Viejo, CA

14h

About The Position

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye. OVERVIEW: The Commercial Programs Manager owns the end-to-end execution of customer incentive programs across three core areas of responsibility: Contracts Administration, Data Collection, and Payouts. Reporting to the Sr. Manager, Sales Contracts & Reporting, this role ensures accuracy, scalability, and full SOX compliance while serving as the primary administrative point-of-contact for accounts. This position partners cross-functionally with Financial Planning, Sales Operations, Sales, Data Analytics, and direct customers to drive enrollment, maintain data integrity, and deliver timely reimbursements.

Requirements

Demonstrated ownership of customer incentive, chargeback, pricing-compliance, or similar commercial finance programs
Excellent organizational skills with the ability to manage multiple workstreams and deadlines simultaneously
Effective communicator who drives accountability across technical, financial, and commercial stakeholders
Working knowledge of at least one ERP platform (QAD, SAP, Oracle, NetSuite, or similar)
Experience using CRM systems for account management, program tracking, and translating data into actionable insights
Bachelor’s degree in Finance, Accounting, Business, or equivalent along with 3-5 years managing customer incentive, chargeback, or pricing-compliance programs, preferably within medical devices or other regulated industries.
Experience with Salesforce and Power BI preferred; exposure to QAD or similar ERP systems strongly desired.
Training to be completed per the training plan for this position as maintained in the document control system.
Microsoft Excel – Advanced
ERP systems (QAD preferred)
Power BI or comparable analytics platforms
Experience with incentive-management or pricing tools highly desirable.

Nice To Haves

Advanced data-analytics certification (e.g., Power BI, Tableau, Salesforce Administrator) a plus.

Responsibilities

Contracts Administration. Customer- and sales-facing ownership of the full contract lifecycle, from initial approval through enrollment, with a focus on data integrity and pipeline visibility.
Draft, review, and manage customer contracts including formal study offers, approval documentation, and enrollment agreements using standardized templates
Maintain data integrity and accuracy across all sales pipeline stages, ensuring contract status is current in internal tracking systems and CRM (Salesforce)
Configure and manage automated enrollment reminders to reduce cycle time and minimize drop-off
Serve as the primary administrative contact for corporate accounts, fielding inquiries and routing requests through proper channels ([email protected])
Partner with Sales to communicate program terms, timelines, and enrollment status to field teams and customers
Maintain audit-ready contract records and documentation in compliance with SOX requirements
Data Collection. Acts as support and liaison across the teams responsible for the device data pipeline, coordinating transmission issues, field connectivity, and end-to-end data flow from source to reporting.
Apply general project management discipline to data collection activities, including timeline tracking, status reporting, and stakeholder communication
Manage data collection across connected devices and manual data pull processes, ensuring adherence to the 30-day collection timeline
Develop and maintain a working understanding of transmission device connectivity, including JUNO platform functionality and common failure modes
Guide the data transmission pipeline from manual data ingestion through Azure Cloud to Power BI, ensuring data flows accurately and on schedule
Escalate systemic issues as appropriate to address delays in the manual data collection process
Payouts. Financial ownership of program reimbursements, including payment preparation, reconciliation, accruals, and group-level payment reporting.
Prepare and submit accurate payment documentation to Accounts Payable / Finance for processing
Ensure connected device payments (approximately 85%) are processed within 30 days of end-of-quarter and manual-pull payments (approximately 15%) within 60 days of end-of-quarter
Manage accruals and coordinate with Financial Planning & Analysis on forecasting and budget impact
Build and maintain payout reporting, including historical payment amounts, reimbursement calculators, and quarterly summaries
Identify and resolve payment discrepancies, working with Finance and field teams to ensure accurate and timely resolution
Reporting & Tools Ownership. Owns and maintains field-facing tools including enrollment dashboards, treatment visibility, reimbursement calculators, historical payment reporting, and Salesforce integrations. Drives accountability across cross-functional teams to validate data accuracy, following up to ensure timely and reliable reporting