Commercial Platforms Implementation Lead

Synovus•Atlanta, GA

About The Position

The nCino Implementation Lead is responsible for ensuring successful adoption of platform enhancements across the organization. This role partners closely with Product Managers, Business Collaboration Leaders, Learning & Development, and Support teams to drive business readiness, lead User Acceptance Testing (UAT), and ensure a smooth transition from release to production support.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and experience.
Experience with salesforce (reporting), nCino, and commercial banking/lending including experience in technical product solutioning and/or development; moving complex bodies of work from concept to launch; working cross-functionally; and building strong internal and external relationships.
Strong working knowledge of the nCino platform or commercial lending workflows
Experience leading UAT, system implementations, or large-scale process changes
Ability to translate system changes into clear business impacts
Strong communication, facilitation, and stakeholder management skills
Experience working cross-functionally with Product, Training, and Support teams

Responsibilities

Lead change management efforts for nCino enhancements and releases
Coordinate training strategy and delivery with Learning & Development
Develop and deliver clear, targeted communications to impacted user groups
Validate business readiness and ensure users are prepared for upcoming changes
Own end-to-end UAT planning and execution
Coordinate test scenarios, users, and timelines
Facilitate demos and walkthroughs with stakeholders
Track defects and approvals, and secure formal signoff from business leaders
Maintain and enhance the nCino knowledge base, including user guides and FAQs
Partner with internal Support (611) to manage escalation paths and issue triage
Identify trends in support issues and drive improvements to product or documentation
Support post-release activities, including hypercare and issue monitoring
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as required.