Commercial Parking Manager - Houston

Parking Management Company•Houston, TX

3d•Hybrid

About The Position

The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance. The ideal candidate is a strong leader with experience in parking operations, customer service, and financial oversight. Primary Objective: To ensure the efficient, profitable, and customer-focused operation of commercial parking facilities by overseeing daily management, staff performance, financial accountability, and client satisfaction. The Commercial Parking Manager is responsible for optimizing parking operations, maintaining safety and compliance, and delivering seamless parking experience while driving revenue growth and operational excellence.

Requirements

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
High level of expertise in building and maintaining strong client relationships.
Effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues.
Ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary.
Capability to dissect complex data and situations, particularly related to revenue and payroll.
Pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.
Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
Demonstrate hands-on coaching, team building, and adaptability across multiple sites.
Flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.
Expertise in managing payroll focused on scheduling and overtime control.
Ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency.
Solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential.
Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.
Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial.
Ability to communicate complex information in a clear and concise manner is key in this role.
Adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.
High school diploma or general education degree (GED).
1 year minimum previous supervisory and related customer service/hospitality experience is preferred.
Management or leadership related training/certifications/business is preferred.

Nice To Haves

1 year minimum previous supervisory and related customer service/hospitality experience is preferred
Management or leadership related training/certifications/business is preferred

Responsibilities

Serving as the main point of contact with each property, the Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met.
On a day-to-day basis, the Manager handles scheduling, staffing, and quality assurance at each location. Frequent site visits help identify and resolve operational issues—such as equipment malfunctions or process inefficiencies—while maintaining consistent standards of customer service.
The Manager tracks site-level revenue, payroll, and expenses to highlight trends or irregularities. By collaborating with the Regional Director on cost-control measures and accurate record-keeping, the Manager ensures each site remains financially sound and aligned with budget expectations.
The Manager recruits and trains hourly associates, setting clear performance goals and offering ongoing coaching. By modeling professional behavior and upholding company policies, the Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Regular status updates—such as weekly summaries and performance reports—keep the Regional Director informed of progress, challenges, and needs across all accounts. In emergencies or time-sensitive situations, the Manager may use personal devices to coordinate quickly with staff or leadership.
Travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs.
Attend required staff meetings and complete assigned training modules in a timely manner.
Ability to work flexible hours when needed may be required.