Commercial Parking Manager - Austin TX

Parking Management•Austin, TX

3d•Onsite

About The Position

The Commercial Parking Manager oversees the daily operations of one or more commercial parking facilities. This position is responsible for operational performance, employee supervision, client relationships, revenue and expense monitoring, safety, service quality, and compliance with company and property requirements. The ideal candidate is an organized and adaptable leader with experience in parking, hospitality, transportation, property management, or another customer-focused operation.

Requirements

High school diploma or equivalent required.
Proficiency with computers, mobile devices, scheduling systems, revenue-management systems, and standard business applications.
Ability to maintain confidential employee, client, and company information.
Ability to work independently and collaboratively across multiple locations and departments.

Nice To Haves

At least one year of supervisory or management experience is preferred.
Experience in parking, hospitality, transportation, property management, retail, or another customer-service environment preferred.
Experience with scheduling, payroll, revenue reporting, budgeting, or expense management preferred.
Strong leadership, coaching, customer service, and client-management skills.
Ability to review operational and financial information, identify discrepancies, and implement solutions.
Strong organizational, time-management, and critical thinking skills.
Effective verbal and written communication skills.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Valid driver’s license is required only when driving is an essential duty or a legitimate business requirement of the assignment.
Driving record that meets PMC’s standards for positions involving vehicle operation or business travel.
No more than three moving violations during the preceding three-year period.
Reliable means of traveling between assigned work locations.
Ability to travel locally and occasionally outside the assigned market when required.

Responsibilities

Oversee daily operations for one or more commercial parking facilities.
Serve as the primary operational contact for assigned clients and properties.
Build professional relationships with clients, address concerns promptly, and ensure contractual service requirements are met.
Prepare Schedules and maintain appropriate staffing levels based on operational needs.
Monitor service quality, facility conditions, equipment, traffic flow, safety, and employee performance.
Conduct regular site visits and address operational issues, equipment problems, and process inefficiencies.
Monitor revenue, payroll, overtime, expenses, and other account-level financial information.
Review operational and financial reports for accuracy and investigate discrepancies.
Maintain accurate records and submit required reports by established deadlines.
Support budgeting, cost-control, revenue growth, and operational-improvement initiatives.
Recruit, onboard, train, coach, and supervise assigned employees.
Establish performance expectations and address performance or conduct concerns consistently.
Promote a respectful, inclusive, safe, and service-focused Work Environment.
Ensure employees follow company policies, client requirements, cash-handling procedures, and safety standards.
Coordinate with Operations, Human Resources, Payroll, Finance, Information Technology, vendors, and other departments.
Support the implementation and use of parking, revenue-control, scheduling, and reporting technology.
Report accidents, injuries, property damage, safety hazards, and operational concerns promptly.
Assist with new account openings, transitions, special events, and other operational projects when required.
Travel between assigned properties and other company locations as needed.
Attend required meetings and complete assigned training by established deadlines.
Work a flexible Schedule based on business needs, which may include early mornings, evenings, weekends, holidays, and emergency response.
Perform other job-related duties consistent with the position’s responsibilities and business needs.