Commercial Optimization & Enablement, Lead

Shift4 • Las Vegas, PA

2d

About The Position

The Commercial Optimization & Enablement, Lead will play a pivotal role in enhancing the efficiency and effectiveness of Shift4's Commercial operations. This position is responsible for optimizing internal processes, driving cross-functional collaboration, and ensuring support of the Commercial team as they work with new and existing merchants. The role requires a strategic thinker with a strong background in operations, project management, and team leadership.

Requirements

• Experience: Minimum of 5-10 years in relevant industry roles, with a proven track record of meeting and exceeding goals and corporate standards.
• Technical Proficiency: Proficient in CRM systems like Salesforce, sales automation platforms, project management tools, and data analytics software such as Tableau, with a strong familiarity with industry-standard technologies.
• Project Management Skills: Extensive experience in managing complex projects, with the ability to thrive in a fast-paced environment.
• Leadership: Demonstrated success in collaborating with cross-functional teams to achieve common objectives.
• Communication: Strong verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels.
• Education: Bachelor’s degree (MBA preferred) in business, finance, or related fields.

Responsibilities

• Process Optimization: Lead efforts to standardize and improve internal processes related to the sales process, ensuring a streamlined and efficient experience for all stakeholders.
• Develop operational plans and procedures that promote increased revenue and long-term growth.
• Eliminate redundancies and address knowledge and process gaps to enhance execution.
• Project Management: Take ownership of Commercial projects aimed at enhancing the Commercial team’s experience, collaborating closely with Commercial leaders.
• Manage projects from initiation to completion, providing reports on both outcomes and lessons learned.
• Cross-Functional Collaboration: Work closely with internal teams, including Operations, Finance, Legal and Learning & Development, to identify and address process inefficiencies and training needs.
• System Expertise: Develop a deep understanding of internal systems such as Salesforce to effectively manage and improve workflows.
• Establish expertise in Salesforce reporting in order to track KPIs.
• Stakeholder Engagement: Foster strong relationships with key Commercial stakeholders to drive engagement and productivity, ensuring alignment with organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees