Commercial Operations Support Officer

Bank of Hope•New York, NY

5d•$34 - $36•Onsite

About The Position

The Commercial Operations Support Officer will play a crucial role in supporting the Commercial Service Officers (CSOs). Assisting in the delivery of exceptional client experiences, ensure regulatory compliance, and providing Quality Control for teams they support. They will collaborate with colleagues and leaders internal and external for Commercial Banking Group such as Treasury Management, and deposit/loan operations to ensure seamless service experience for Commercial Banking clients.

Requirements

Minimum Education Level: Bachelor’s Degree (preferably in Finance, Business or Economics)
3+ years experience in commercial banking
Proven track record in delivering high levels of customer service
Must be able to work independently, a motivated and self-directed individual
Strong organizational skills
Excellent communication and interpersonal abilities
Proficient in MS 365 products
Banking regulations and compliance standards

Responsibilities

Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate.
Provides direct support for internal colleagues based on department needs.
Provide support and input on department operational workflows.
Process Quality Control reviews.
Prepare and process manual transactions as needed.
Respond to service inquiries from clients or Relationship Managers.
Assist with providing guidance and troubleshooting treasury management products in support of the service experience for clients.
Maintain high levels of quality, leveraging controls and procedures for commercial banking services, potentially including loan and deposit services for clients.
Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
Process account maintenance as requested.
Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.