Commercial Operations Site Lead - Miami, FL-Johnson & Johnson MedTech - Orthopaedics

Johnson & Johnson Innovative Medicine•Miami, FL

1d•Onsite

About The Position

This role is for a Commercial Operations Site Lead in Miami, FL, within Johnson & Johnson MedTech's Orthopaedics division. The position focuses on leading and coordinating the internal sales office team to achieve sales growth objectives by ensuring adequate resource availability and balance across the US market. The team utilizes advanced analytics to support field sales management in optimizing inventory efficiency. This role serves as a key liaison between Sales, Customer Service, Finance, and Supply Chain for end-to-end order and purchase order management. The Orthopaedics division is driven by innovation at the intersection of biology and technology, aiming to develop next-generation treatments that are smarter, less invasive, and more personalized, helping millions of people move each year.

Requirements

Bachelor's degree preferred or equivalent experience.
A minimum of 8 years of work experience.
Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
SAP knowledge.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Knowledge of Warehouse Management Systems.
Demonstrated initiative, creativity, assertiveness, and proactive communication.
Strong interpersonal and communication skills.
Ability and capability to lead or support projects.
Process Excellence training and/or certification or APICS certification.
Project Management Certification/Experience.
Sales or Sales support role experience.
Inventory Management experience.
Warehouse Management System (WMS) and/or Transportation systems (TMS) experience.

Nice To Haves

Kaizen/Greenbelt, LEAN Certification.
Validated understanding of enterprise resource platforms and warehouse management systems.
Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
Experience working in highly regulated industries.
Sterile processing, OR support or clinical experience in a hospital environment.
Kaizen/Greenbelt, LEAN Certification.

Responsibilities

Lead, coordinate, and delegate responsibilities to the internal sales office team to support all goals.
Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
Partner with the local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
Manage inventory put away, replenishment, and expiry for all sales office assets.
Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals.
Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
Collaborate across J&J E2E supply chain partners, including Distribution Excellence, Planning, Transportation, Customer Service, and Sales.
Coordinate support for final mile delivery through pick, pack, and shipping tools.
Implement activities related to inventory par levels based on supply chain recommendations through benchmarking.
Check and maintain appropriate on-hand inventory to support the local sales territory, and complete inventory transfers for disposition or redeployment as needed.
Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving the bottom line.
Lead the local onsite team to provide best-in-class service to key customer partners by acting as a single point of contact for PO collection, AR365, and resolution of pricing discrepancies or other customer-needed solutions.
Process warranty item returns and replacements, completing all necessary paperwork.
Initiate and control all expired inventory exchanges from the national sales office retrograde location.
Coordinate additional sales activities through the use of National Loaner requests and returns.
Coordinate the onsite team to order equipment for training activities using education logistics, tracking, and facilitating receipt as needed.
Initiate and complete ongoing cycle counts and annual audits for all sales office inventory.
Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
Perform ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
Maintain relationships with freight forwarders, receiving parties, and internal partners.
Ensure GDP (Good documentation practices) and adherence to SOPs.
Coordinate all regulatory inspections and perform safety and quality audits.
Adhere to training requirements, and health and safety regulations.
Wear and implement all required protective clothing and equipment.
Implement schedules, policies, and group guidelines.
Lead and/or support projects as required.
Be flexible to take on other tasks as priorities shift.

Benefits

Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Eligible to participate in the Company’s long-term incentive program.
Vacation – 120 hours per calendar year.
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA respectively).
Holiday pay, including Floating Holidays – 13 days per calendar year.
Work, Personal and Family Time - up to 40 hours per calendar year.
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year.
Caregiver Leave – 80 hours in a 52-week rolling period.
Volunteer Leave – 32 hours per calendar year.
Military Spouse Time-Off – 80 hours per calendar year.