Commercial Operations Representative - Call Center
About The Position
Turner Pest Control is seeking a friendly, helpful, and detail-focused Commercial Operations Representative to join their fast-paced, high-volume, inbound call center. This role is critical to the company's success and requires professional, attentive, and upbeat customer service representatives. The Commercial Operations Representative will be the voice of the company for customers, handling incoming calls and emails to assist with scheduling, billing, and general service questions. They will work in a fast-paced environment, juggling multiple tasks while ensuring customers feel valued. Responsibilities include answering billing questions, coordinating services, following up on requests, and making outbound calls/emails for service renewals and appointment reminders. The role requires clear and positive communication with teammates, field staff, and managers, with a focus on resolving issues quickly and leaving a positive impression.
Requirements
- One or more years of administrative/office experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- The ability to multi-task and thrive in a fast-paced environment
- The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
- High School Diploma or equivalent
Nice To Haves
- One year call center experience
Responsibilities
- Handle incoming calls and emails from customers.
- Assist customers with scheduling, billing, and general service questions.
- Work in a fast-paced environment, juggling multiple tasks.
- Ensure each customer feels valued and heard.
- Answer complex billing questions.
- Coordinate services across departments.
- Follow up on previous customer requests.
- Make outbound calls and send emails related to service renewals and appointment reminders.
- Maintain clear and positive communication with teammates, field staff, and managers.
- Resolve issues quickly and leave customers with a great impression.
Benefits
- Blue Cross Blue Shield medical PPO options
- Delta Dental and Vision
- Prescription drug program
- Flexible Spending Accounts (FSA) for medical and childcare expenses
- Health Savings Plans (HSA) available with qualified plans
- Competitive hourly compensation
- 401(k) Savings Plan
- Life insurance and short-term disability 100% company paid (with options to buy up)
- Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
- Stable, year-round employment with opportunities for growth
- Paid training
- Paid time off and eight paid holidays
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
