Commercial Operations & Marketing Intern

Ginkgo Bioworks Inc.•Boston, MA

1d•$51,000 - $56,000•Hybrid

About The Position

As the Commercial Operations & Marketing Intern on the Reagents team, you will play a critical role in the day-to-day success of Ginkgo’s Reagents business. You won’t just be watching—you will actively help manage the customer journey from the moment a scientist lands on our storefront to the moment their kit arrives in their lab. This role is a blend of digital marketing, sales and commercial operations, and customer success, and is ideal for a technical student who is curious about how science-based products are brought to market. You will be mentored by members of the Reagents team and gain exposure to marketing, e-commerce operations, fulfillment, and customer success. In addition, you will have the opportunity to lead and support strategic initiatives that help the Reagents team operate more efficiently and serve customers more effectively. The Ginkgo Bioworks Early Talent program is open to students who will return to their degree programs upon completion of their employment at Ginkgo. Candidates must be enrolled in a United States based institution and/or have work authorization in the United States to be eligible to participate.

Requirements

Current enrollment in an undergraduate, master’s, or PhD program in a technical or science-related field (e.g., biology, biochemistry, molecular or cell biology, bioengineering, synthetic biology, or a related discipline)
Demonstrated interest in exploring marketing, sales, commercial operations, or customer success as a career path—through coursework, a minor or double major in business/marketing/operations, club involvement, prior internships, or self-directed projects
Comfortable working with digital tools—e-commerce platforms, CRM systems, and basic data analysis in Excel or Google Sheets
Exceptional written and verbal communication skills, with the ability to write professionally and clearly to a scientific (including PhD-level) audience
Entrepreneurial, problem-solving mindset—happy to jump in and figure out why a package is stuck in customs or how to better explain a protocol to a customer
Strong analytical skills, with an ability to independently develop fact-based and informed opinions from customer, market, and operational data
Eagerness to learn quickly in a fast-paced environment and enthusiasm to be a part of Ginkgo’s mission

Nice To Haves

Prior coursework, research, or internship experience in molecular or cell biology, bioengineering, or synthetic biology
Prior exposure to marketing, communications, business development, sales operations, customer success, or e-commerce roles—through internships, student organizations, or coursework
Familiarity with reagent workflows used in protein expression, enzyme applications, cell-free systems, or AI-driven protein screening
Working knowledge of SEO and AEO best practices—including keyword research, on-page SEO, structured data/schema, and content optimization for AI answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews)
Hands-on experience with e-commerce platforms (e.g., Shopify), CRM tools (e.g., HubSpot, Salesforce), or SEO/AEO tools (e.g., Google Search Console, Google Analytics, Ahrefs, SEMrush, Clearscope)
Strong PowerPoint and Excel skills
Understanding of synthetic biology, drug discovery and development, or the broader life sciences tools market

Responsibilities

Assist in updating product descriptions, technical specs, application notes, and blog content on the Reagents storefront to improve user experience and discoverability through SEO (search engine optimization) and AEO (answer engine optimization) for AI-powered search like ChatGPT, Claude, Perplexity, and Google AI Overviews.
Help develop positioning and messaging for specific product lines (e.g., cell-free protein synthesis, PichiaWorks, enzymes) tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI-driven protein screening customers.
Research and identify potential customers in academia, biotech, and AI-driven discovery companies who would benefit from Ginkgo’s specialized kits and reagents.
Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.
Monitor the e-commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.
Work closely with product operations and shipping teams to ensure cold-chain requirements are met and shipments are dispatched on time.
Assist the product manager in monitoring stock levels of high-demand kits and reagents to prevent out-of-stock scenarios and inform reorder planning.
Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.
Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.
Proactively reach out to customers post-purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.