Commercial Operations Manager

Related•New York, NY

1d•Onsite

About The Position

Step beyond traditional property management and into a dynamic portfolio-wide operations role supporting a Class A commercial real estate portfolio. This position is ideal for a highly adaptable operator who thrives in fast-paced environments, enjoys solving complex challenges, and can balance strategy with hands-on execution. Partnering closely with senior leadership, you will help drive operational excellence across the portfolio — supporting process improvements, property operations, financial performance, cross-functional initiatives, and property-level coverage when needed. This is a unique opportunity to make a visible impact across multiple assets while helping shape best practices and elevate the overall tenant experience.

Requirements

5+ years of commercial property management or portfolio operations experience, preferably within Class A office or mixed-use assets
Strong understanding of property operations, budgeting, vendor management, and building services
Experience supporting multi-site or portfolio-level operations preferred
Ability to step into property-level leadership responsibilities when needed, including AGM or GM-level support
Strong financial acumen with experience reviewing budgets, variance reports, forecasting, and operating expenses
Proven ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment
Experience driving operational improvements, SOP implementation, or process optimization initiatives
Excellent communication and relationship-building skills with the ability to collaborate across corporate and field teams
Highly organized, solutions-oriented, and adaptable with strong attention to detail
Proficiency in Microsoft Office Suite, including Excel, and experience with property management systems preferred

Responsibilities

Assist in the design, implementation, and monitoring of standard operating procedures (SOPs) and operational best practices, ensuring consistency, efficiency, and a Class A+ level of service across the commercial portfolio
Optimize operational systems, tools, and platforms by identifying opportunities and inefficiencies, and implementing solutions to improve overall performance and workflow
In coordination with senior leadership, support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight.
Provide operational support across the portfolio as needed, stepping into property-level gaps at the Assistant General Manager or General Manager level based on business needs and team coverage.
Support the operational onboarding of new properties entering the portfolio, including systems set up, vendor transitions and alignment with portfolio standards.
Serve as a portfolio-level resource for property teams on escalated operational issues, providing guidance, troubleshooting support, and resolution assistance in a timely manner.
Facilitate best practice sharing across property teams by identifying what is working well at individual assets and supporting the replication of those practices across the broader portfolio.
Assist with and help drive portfolio-wide initiatives, operational rollouts, audits, and cross-functional projects and process improvements.
Track KPIs to measure adoption, performance, and success of operational initiatives across the portfolio
Contribute to the preparation of operational reports, dashboards, and executive-level summaries to communicate portfolio performance, initiative progress, and key findings to senior leadership.
Develop training, communication, and onboarding materials to support the rollout of new processes, systems, and programs at the property level.
Act as a liaison between property teams and corporate functions to ensure alignment, clear two-way communication, and consistent execution.
Build and maintain strong relationships across the organization, ensuring honest, timely, and transparent communication at all levels.
Support expense management efforts, including ongoing assessment of vendor contracts, service agreements, and property-level functions to optimize cost efficiency.
Monitor vendor and contractor performance against established SLAs and contract terms, flagging deficiencies and supporting corrective action in coordination with property teams and procurement.
Support portfolio annual operating budgets; analyze financial statements on an ongoing basis, including review of variance reports and reforecasts to revenue, expenses, and capital expenditure.
Contribute to annual business planning, budgeting, and forecasting processes in coordination with Finance and Asset Management.
Partner cross-functionally with Property Management, Accounting, Finance, Asset Management, IT, Engineering, Procurement, and other corporate and field teams to support operational initiatives, resolve issues, and drive consistent execution across the portfolio.
Support strategic planning efforts by providing insights, data analysis, and recommendations on operational improvements and service enhancements.