Commercial Operations Associate Director

Cycle Pharmaceuticals•Detroit, MI

17h•$180,000 - $190,000•Remote

About The Position

This is a full-time position within our Commercial Operations department at Cycle Pharmaceuticals Inc. The role is fully remote within the US. The Associate Director will play a pivotal role in shaping commercial effectiveness and driving commercial growth. As a trusted partner to senior commercial leaders, this individual will shape the frameworks, processes, insights, and tools that enable teams to perform at their best. Responsibilities include sales performance, efficiency, territory optimization, and commercial planning, translating strategy into action and creating smarter ways of working to deliver greater value for patients and customers. This role offers the opportunity to influence commercial strategy at a senior level while shaping the operational foundations for business success. The position involves collaboration across Sales, Marketing, Product Management, Market Access, Analytics, Finance, and Data & Technology to translate commercial priorities into effective execution, driving alignment, performance, and measurable results. The company is looking for individuals who want to join a growing pharmaceutical business and help shape its commercial strategy and drive effective execution.

Requirements

Bachelor’s degree in a relevant field.
Proven experience in a Commercial Operations, Sales Operations, or Analytics role within the Pharmaceutical or Biotechnology industry.
Confident user of operating Sales CRMs (Salesforce, Veeva, or similar) and familiarity with commercial data sources (IQVIA, Symphony, Definitive, etc.).
Solid understanding of Life Sciences Commercial processes (Customer Engagement, Targeting, Alignment, Incentive Compensation, Marketing Operations, Pharmacy, Finance, Patient Services).
Strong analytical and technical skills, including Excel, SQL, Python and exposure to BI tools such as Power BI or Tableau.
Excellent communication and organisational skills, with the ability to influence decision making and collaborate effectively across functions and levels.

Responsibilities

Shape the Commercial Operations function, connecting commercial strategy, field execution and business performance to drive growth and impact.
Translate strategic commercial priorities into clear actionable plans and measurable outcomes.
Support launch readiness and commercial effectiveness initiatives, ensuring the organisation is equipped to maximise opportunities.
Drive territory sizing, design, alignment and optimisation to ensure commercial resources are deployed effectively against business priorities.
Own customer targeting and segmentation processes, partnering closely with Analytics and Data & Technology teams to enable effective commercial decision-making.
Translate KPI frameworks into actionable field-level productivity scorecards and territory plans that drive focus, accountability and performance.
Partner with Commercial Finance to support forecasting, budgeting, and business planning activities.
Help shape commercial strategies through data-driven forecasting and performance insights.
Support franchise and brand planning through scenario modelling, market analysis, and strategic recommendations.
Partner with the Analytics team to define KPIs, dashboards and reporting requirements.
Work closely with the Data & Technology teams to prioritise, evaluate and implement AI-enabled solutions that support commercial objectives.
Support the integration of AI capabilities into CRM, field force effectiveness, incentive management, reporting and commercial planning processes.
Ensure CRM is fit for purpose for both the sales force and commercial leadership, driving adherence to and adopting CRM best practices across the field force.