Commercial Network Technician Lead

Summit Broadband•Orlando, FL

67d

About The Position

Summit Broadband, a fiber-optics telecommunications provider serving Central and Southwest Florida, is seeking a Commercial Network Technician Lead. The role leads the daily workload of a technician team and provides technical support throughout the day. It combines customer-premises work with installation, maintenance, troubleshooting, provisioning, and documentation of customer services and network equipment and sites. Customers include business and commercial clients and VIP or special-case residential customers. The position supports telecommunications and network infrastructure, including HFC, voice, data, video, IP/MPLS, transport, and access equipment. It helps maintain network functionality, security, reliability, redundancy, and resource optimization, and serves as level-two support and “smart hands” for Network Engineers and the Network Operations Center. Excellent customer service and clear communication are important throughout installations and troubleshooting. This is a full-time, non-exempt, essential position supporting a 24/7/365 operation. Work may include after-hours and weekend coverage, mandatory overtime, emergency schedules, and coverage before, during, and after inclement weather events, including hurricanes. The job requires travel and field work in Central and Southwest Florida, including work near power lines, in confined spaces, at heights, and in inclement weather.

Requirements

At least five years of CATV experience as a network or line technician.
Experience with HFC proof-of-performance testing and CLI testing and repair.
Ability to troubleshoot forward- and return-path signal issues.
Ability to physically configure CPE and some network access equipment.
Ability to assist the NOC and Network Engineers with circuit provisioning for network and customer configurations.
Ability to lead network equipment installation and augmentation and OSP CPE installations.
Experience or ability to work with circuit testing and turn-ups and manage moves, adds, changes, and deletions of network and customer services.
Familiarity with OSHA, NESC, and NEC requirements.
Strong customer-service, communication, organizational, and interpersonal skills.
Ability to translate business objectives and customer needs into technical requirements and configurations.
Ability to work independently and prioritize and organize effectively.
Valid driver's license and a clear driving record/MVR; ability to maintain a valid license and provide proof of a good driving record.
Ability to pass a criminal background check and drug test.
Ability to speak, read, and understand English.
Ability to climb ladders and bucket trucks, as required by system needs; lift and carry loads of 70 pounds or more; and work standing 50–70% of the time.
Ability to work in confined spaces such as crawl spaces or attics, near power lines and electricity, and in inclement weather.
Ability to manipulate connectors, fasteners, and wire and use hand tools.
Close and peripheral vision and ability to adjust focus.
Ability to respond to a 24/7/365 operation, work after hours and weekends, remain on service during outages until resolved, and work emergency schedules during natural disasters and network outages.
Ability to remain in a state of readiness while on call, including staying in the local market and keeping company-provided communications equipment ready to receive calls.
Flexibility to work mandatory overtime to meet business needs.
Completion of a college program related to CATV, a combination of college, correspondence, or industry courses related to CATV, or equivalent experience.

Nice To Haves

Bachelor’s degree in a technical area such as engineering or computer science.
CCNA or JNCIA certification.

Responsibilities

Coordinate the daily workload of a team of technicians and support them throughout the day.
Maintain telecommunications and network systems, including infrastructure and customer-facing systems, through operation, maintenance, and provisioning.
Support HFC proof-of-performance testing; CLI testing and repair; VoIP, TDM, SIP, Star2Star, and IPTV services where applicable.
Maintain, design, provision, and troubleshoot network topology components, including long-haul and metro transport.
Perform distribution construction, preventive maintenance, and demand maintenance.
Splice coaxial, CAT 5/6, and fiber-optic cable.
Set equipment levels; install or replace amplifiers; calculate cable and fiber signal losses; and balance distribution-line electronics.
Install, inspect, monitor, test, and adjust forward and reverse cable transmission and distribution systems.
Repair or replace faulty cables, power supplies, amplifiers, and related transmission and distribution equipment.
Conduct signal/noise, MER, BER, optical-power, and signal-level tests.
Troubleshoot and restore service, including responding to service calls.
Configure network and access-network equipment and monitor network capacity components such as ports, transport circuits, and bundles.
Provide level-two technical support and “smart hands” support to Network Engineers on the IP and MPLS team and to the NOC, including break/fix and optimization work for network-facing events.
Document, update, and follow the Electronic Network Ticket Management system and maintain accurate network infrastructure records and birth certificates.
Communicate with business clients and support the local manager in delivering and servicing commercial customers.
Identify and resolve NESC violations.
Install new subscriber services, including analog, digital, voice, IPTV, HDTV, and HSD services.
Lead network equipment installation and augmentation and OSP installations of CPE equipment; assist with provisioning circuits and test and turn up circuits with the NOC, Network Engineers, and customer IT vendors.
Manage moves, adds, changes, and deletions of network and customer services.
Perform other assigned duties, including nontechnical, administrative, and project-management duties.
Respond to the needs of a 24/7/365 operation, remain available while on call, and work after hours, weekends, mandatory overtime, and emergency schedules as needed.
Drive a company vehicle safely and responsibly while performing job duties.