Commercial Mortgage Loan Administration Specialist

Wells Fargo Bank•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Mortgage Loan Administration Specialist to join their Tax and Escrow Team as a part of Corporate Investment Banking Lending Operations (CIBLO). This role involves managing a commercial property tax portfolio for both escrowed and non-escrow loans, ensuring timely payment of property taxes, and processing various financial transactions related to tax and insurance escrows.

Requirements

2+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with commercial lending operations and/or commercial mortgage servicing
Experience reviewing tax reports and resolving related exceptions
Experience analyzing and processing information in a high-volume operational environment
Excellent attention to detail with a focus on accuracy, documentation quality, and timely follow through
Ability to organize work, prioritize competing deadlines, and manage multiple tasks with limited direction
Effective verbal and written communication skills with the ability to respond professionally to customers, team members, and vendors
Ability to work independently while collaborating with internal partners to resolve issues and support business needs

Responsibilities

Review and clear escrow analysis exceptions before making the escrow analysis live
Process tax and insurance refunds via check or wire through Cash Workflow
Open ticket requests with the tax vendor for duplicate payments, refund status inquiries, and related items; forward real estate tax bills, PILOT bills, sewer and water bills, and other applicable documentation
Generate and send letters to borrowers or asset managers, including escrow analysis, pay direct, non-escrow payment of delinquent tax, paid under protest, unsecured tax bill requests, tax shortfall requests, tenant pay, zero tax report, agency check to borrower, and related correspondence
Manage a commercial property tax portfolio of escrowed and non-escrow loans
Monitor and pay property taxes in advance of the due date
Review tax reports and resolve exceptions in a timely manner
Process the Daily Tax Disbursement File as needed
Respond to customer, team member, and vendor requests for information