Commercial Manager

Materion • Mayfield Heights, OH

5d

About The Position

The Commercial Manager -Performance Materials-America will be responsible for leading the commercial execution of PM Customer Support Specialists for assigned region and market. This role will lead and motivate a team of Customer Support Specialists and will work closely with sales professionals to ensure sustained, profitable growth. The Manager leads a team of Customer Support Specialists to create high satisfaction and customer growth. His/her primary responsibility is to lead the CSS organization to meet/exceed sales revenue, profitability, and budgetary objectives by leveraging people management, enterprise sales and customer relationship skills. The leader will be hands-on with an aptitude for detail in an environment that is granular in nature and collaborative in a cross functional sales environment. In addition, the Commercial Manager will have direct responsibility for assigned accounts and will manage these customers to grow their business with Materion.

Requirements

• Undergraduate degree in business, engineering or technical field.
• Minimum of 8 years professional experience in sales, customer support, marketing or a technical field

Nice To Haves

• Experience with technical products is a strong plus
• Knowledge of CRM (MPower) and SAP preferred

Responsibilities

• Lead, coach and train the PM America’s Customer Support team ensuring they are working effectively to meet customer needs.
• Grows Materion by leading the team in the development, implementation and continuous improvement of business processes within quotation and order management.
• Meet sales, new business opportunity and profitability goals for assigned accounts.
• Commercial Manager is responsible for quotation and lead follow up in assigned territory.
• Commercial Manager is responsible for delivering customer sales forecasts
• Support Customer Support team to resolve issues both internally (Quality, Legal, Sales, Planning/Production, Operations) and externally (customer).
• Ensures Customer Support Specialists understand & execute general customer services policy and procedures
• Coordinates new and ongoing organizational training of Customer Support Specialists in the areas of PM products, business systems and customer satisfaction
• Monitor key performance metrics to evaluate team productivity and customer satisfaction, driving continuous process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior