Commercial Maintenance Specialist

CYB Human Resources•Denver, CO

1d•Hybrid

About The Position

UPM Mechanical LLC provides quality HVAC and plumbing maintenance, repair, and equipment replacement services to a broad range of industrial and commercial customers in the Denver area and beyond. UPM Mechanical operates within a structured administrative and management framework designed to deliver work at the highest level of quality, efficiency, and accountability. The Commercial Maintenance Specialist is responsible for developing, maintaining, and growing a portfolio of commercial service agreement customers. This role focuses on prospecting, qualifying, selling, and managing HVAC and plumbing maintenance solutions, with a primary objective of driving recurring revenue growth. This position is suited for a results-driven professional who thrives in a fast-paced environment, excels at relationship building, and delivers strong customer service outcomes.

Requirements

10+ years of combined experience in technical education, installation, sales, or management within the mechanical service industry (HVAC and plumbing)
College or university degree, or equivalent combination of technical trade education and industry experience
Proven experience in B2B sales, including prospecting, cold calling, and relationship development
Strong understanding of building mechanical systems, facility management budgeting, and customer operational needs
Strong customer relationship management and consultative sales skills
Ability to understand HVAC and plumbing systems and commercial mechanical operations
Excellent written and verbal communication skills
Strong organizational, multitasking, and time-management abilities
Ability to work independently and in a team-based environment
Professional judgment, decision-making, and problem-solving skills
Adaptability and flexibility in a fast-paced environment
High level of professionalism, maturity, and discretion

Responsibilities

Prospect, research, and qualify potential commercial customers through existing client base, referrals, internal leads, directories, and competitor research
Conduct customer needs assessments and present HVAC and plumbing maintenance solutions
Prepare and deliver sales presentations, answer technical questions, and secure service agreements
Utilize service maintenance estimating software to develop accurate and competitive maintenance proposals
Build customer relationships through effective discovery of needs, budgets, timelines, and decision-making processes
Develop, present, and close proposals for service agreements and maintenance contracts
Perform site surveys and facility walkthroughs to evaluate equipment, system conditions, and service requirements
Maintain and manage a pipeline of opportunities using CRM and sales tracking tools
Collaborate with service and operations teams to ensure high-quality execution of maintenance agreements
Manage customer relationships post-sale and ensure retention and growth of recurring revenue
Sell, estimate, and manage pull-through repair and project work generated from maintenance agreements
Coordinate and support field service technicians to ensure work is completed within budget and scope
Monitor labor hours, materials, and subcontractor usage to ensure profitability
Travel to customer sites to support relationship management, sales efforts, and project coordination (up to 50%)