Commercial Loan Specialist I

Cape Cod 5•Leominster, MA

About The Position

The Commercial Loan Specialist I (CLS I) supports a group of Commercial Loan Officers by preparing and coordinating commercial lending documentation and processing within strict regulatory guidelines. The role provides customer service, works closely with Loan Servicing and Deposit Operations, and participates in commercial lending and bank-wide projects. As part of the commercial customer relationship management effort, the CLS I develops knowledge of Bank products and services to help understand customers’ banking needs. The CLS I processes lines of credit and term loans using information provided by lenders and credit memos, enters loan terms accurately into the system, and runs credit reports as necessary. The role also handles administrative duties, maintains database reports, tracks applications and pipelines, coordinates regulatory components and UCC filings, follows up on missing documentation, and helps monitor past-due real estate taxes and tax escrow setup. The position serves as a liaison among lenders, customers, and internal departments, responding to inquiries and resolving problems within its area of authority. It prepares loan documentation for loan types other than commercial mortgages for lender review and keeps current on Bank loan policy and compliance matters.

Requirements

Associate degree or equivalent.
Two years of administrative or customer service experience; financial services experience is preferred.
Strong attention to detail, organizational skills, and communication skills.
Ability to work within strict deadlines.
Cybersecurity awareness to protect the digital environment, the Bank, and customers.
Proficiency with Microsoft Office Suite, including Excel and Word.
Excellent oral and written communication skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Administrative or customer service experience in financial services is preferred.

Responsibilities

Process lines of credit using information provided by lenders to create and process loan documents in the system.
Process term loans using credit memos, create and process loan documents, and enter loan terms accurately into the system.
Run credit reports as necessary and follow up with customers to obtain missing documentation.
Create daily overdraft reports for lenders and monitor overdrafts for lender approval.
Perform administrative duties related to commercial lending, including documentation, customer correspondence, loan advances, scanning, photocopying, mail processing, and purchasing supplies.
Create financial statement letters and maintain database reports, including the financial statement tracking report.
Manage the loan pipeline, track customer applications, trigger regulatory components, and handle UCC filings.
Work with lenders to collect missing loan documentation and follow up on outstanding items after loan closing.
Help monitor and collect past-due real estate taxes and arrange tax escrow setup.
Provide customer service that supports customer retention and referrals.
Serve as a liaison between lenders, customers, and other parties when lenders are unavailable, responding to inquiries and resolving problems within the role's authority.
Coordinate with Loan Servicing, Deposit Operations, Banking Centers, and other internal departments to assist customers and build working relationships.
Prepare loan documentation, other than commercial mortgage documentation, for review by the respective lender. Documentation may include loan notes, security agreements, loan agreements, UCCs, borrowing authority, compliance documents, and modifications.
Follow regulatory guidelines and remain up to date on Bank loan policy and compliance issues.