Commercial Loan Servicing Specialist

KEMBA Financial Credit Union•Columbus, OH

15d

About The Position

The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.

Requirements

High school diploma or equivalent education and experience
3 years of experience in commercial lending or loan servicing
Strong understanding of commercial loan structures, servicing practices, and regulatory frameworks
Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Demonstrates strong attention to detail and organizational skills
Values a high degree of accuracy and speed
Professional demeanor
Exceptional verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem-solving skills

Responsibilities

Administers new loan origination and transfer of servicer boarding records to the core system
Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
Collaborates with third-party loan servicers to ensure timely and accurate portfolio management
Processes loan payments, advances, and payoffs in accordance with established procedures
Monitors loan covenants, insurance coverage, and compliance deadlines
Maintains complete and accurate loan documentation and servicing records
Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
Responds to borrower inquiries and resolves servicing-related issues promptly and professionally
Prepares and distributes reports for internal teams and regulatory agencies
Supports audits, examinations, and portfolio reviews
Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
Assists in gathering business requirements, mapping workflows, and configuring system settings
Supports integration of third-party services, including credit bureaus, identity verification, and document management tools
Conducts system testing and provides actionable feedback to development teams and vendors
Monitors system performance and recommends improvements to enhance scalability and user experience
Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources.
Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance.
Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission.
Assists in preparing, organizing, and validating documentation and datasets required for internal audits, external regulatory examinations (e.g., CFPB, OCC, FDIC), and periodic compliance reviews.
Ensures system compliance with data security protocols and regulatory standards
Assist in other areas as directed by Credit Union management
Develop an understanding of credit union history, philosophy, organization, policies, and operational procedures
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions: Works well with partners and peers
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback