Commercial Loan Servicing Specialist (Commercial Real Estate)

EverBank•Jacksonville, FL

75d

About The Position

This position ensures efficient and accurate servicing of Commercial Real Estate loans. Minimizes risk by handling items timely and in accordance with bank, investor, and regulatory guidelines. Servicing activities include but are not limited to: addressing customer inquiries and resolving loan servicing requests, post-closing follow up, maintaining loan system data, processing cash receipts and disbursements, supporting internal and external audits, and participating in department and system projects. Additional responsibilities include:

Requirements

3+ years of commercial loan servicing experience

Nice To Haves

5 years of commercial loan servicing experience
Knowledge of commercial real estate loan servicing processes, loan documentation, and regulatory compliance strongly preferred
Experience and familiarity with commercial loan documentation
Effective time management skills, able to prioritize and multi-task
Self-motivated while being a constructive and dependable team player
Excellent customer service skills; ability to interpret customer requirements
Strong verbal and written communication skills
General loan accounting skills
Strong analytical and problem-solving skills
Attention to detail, flexible and adaptable
Working knowledge of Microsoft Office Products, including Excel
Vocational and/or Technical Education Preferred

Responsibilities

Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests and solicit customer feedback.
Use independent discretion and take ownership in problem resolution of customer service issues, working closely with closers, portfolio managers, and other internal teams as necessary.
Perform system onboarding tasks for the real estate portfolio of loans.
Complete comprehensive audits of newly booked and modified loans to ensure accurate documentation and loan system data integrity.
Ensure all trailing documents are obtained and retained in a timely manner.
Perform cash related activities that may include application of loan payments and principal pay downs, suspense research and resolution, general ledger balancing and ACH maintenance.
Process disbursements for tax and insurance maintenance
Provide support to other unit positions including assisting with loan modifications and construction monitoring disbursements.
Perform loan servicing duties that may include final title policy review, UCC continuations, escrow monitoring and maintenance, insurance policy review, and insurance claim processing. Calculate prepayment premiums and prepare pay-off quotes in accordance with loan documentation.
Participate in the timely and accurate completion of internal and external audits.
Participate in customer focused projects to streamline processes and support business initiatives. Encouraged to take a leadership role in projects as assigned.
Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes.