Commercial Loan Servicing Specialist

First Business Bank•Indianapolis, IN

9h•Onsite

About The Position

Join the winning team at First Business Bank as a Commercial Loan Servicing Specialist! First Business Bank is a Top Workplaces USA company, learn more here . At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us! OVERVIEW This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding. We’re looking for a motivated, detail-oriented Commercial Loan Servicing Specialist to support our business clients with their loan details. The Commercial Loan Servicing Specialist is the primary point of contact for our clients, ensuring their day‑to-day needs are met with accuracy, urgency, and care. POSITION OVERVIEW: Serving as the go-to resource for our business clients Processing new loans efficiently and within established turnaround times Managing payoff timelines and releases Reconciling monthly audit inspections and reporting findings to management Ensuring clients maintain compliance with their agreements Utilizing collection skills when needed to support portfolio performance Delivering best-in-class customer service with every interaction Developing a comprehensive understanding of bank policies, processes, and procedures

Requirements

Banking experience preferred
Able to effectively and professionally communicate with clients and internal team members.
Self-motivated, independent and able to effectively utilize training and resource materials.
Proficiency with Outlook, Excel, Word
Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.

Responsibilities

Serving as the go-to resource for our business clients
Processing new loans efficiently and within established turnaround times
Managing payoff timelines and releases
Reconciling monthly audit inspections and reporting findings to management
Ensuring clients maintain compliance with their agreements
Utilizing collection skills when needed to support portfolio performance
Delivering best-in-class customer service with every interaction
Developing a comprehensive understanding of bank policies, processes, and procedures

Benefits

Comprehensive Health, Dental, and Vision plans
Competitive compensation, with a focus on professional development and internal mobility
Paid vacation time (15 days minimum per year)
Paid sick leave (6 days per year)
1 day paid volunteer time
10 paid holidays (annually)
Paid parental leave
401(k) program with company matching, plus additional profit sharing contribution
Performance based annual incentive program
Free and confidential Employee Assistance Program
Wellness programs
Education Assistance Program
Employee Stock Purchase Program
Plus many other perks and benefits!