Loan Servicing Representative - Real Estate & Commercial Documentation

Southwest Missouri Bank • Carthage, MO

6d

About The Position

Provide prompt, courteous and accurate customer service while assisting internal and external customers with consumer loan processing.

Requirements

• Excellent Customer Service Skills
• Strong oral and written Communication Skills
• Detail Oriented
• 10-Key Adding Machine
• Basic Computer Skills (Microsoft Word, Excel, Jack Henry)
• High school diploma or equivalent required.

Nice To Haves

• Customer service and prior loan/banking experience is preferred.

Responsibilities

• Provide quality customer service to both internal and external customers over the phone and in person.
• Process all real estate and commercial loans, renewals, and payment extensions for compliance documentation and image review.
• Handles real estate and commercial technical exceptions and document replacement.
• Process terminations and continuations of UCC's.
• Handles typical administrative functions such as answering phones and filing of loan servicing related documents.
• Cross train to backup other loan operations functions as necessary.
• Maintain a neat and clean professional appearance.
• Recognize opportunities to cross sell bank products and services.
• Serve as a representative of the bank at various community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED