Commercial Loan Servicing Software - System Support
About The Position
FICS is seeking a dynamic Commercial Loan Servicing Software - System Support member to join their team. This role involves assisting customers with commercial servicing escrow administration, commercial servicing asset management, commercial servicing investor reporting, and/or IRS reporting to ensure they maximize the use of FICS' commercial mortgage loan servicing software for daily commercial loan servicing. As a customer-centric role, the System Support member will be the primary point of contact for high-quality commercial mortgage loan servicing system support, helping clients streamline complex processes and maintain smooth operations. Responsibilities include supporting users via phone and email in a fast-paced setting, training customers on FICS' proprietary software, conducting regular product webinars, presenting at the Annual Users’ Conference, and collaborating with internal teams for quality assurance testing of new and enhanced functionalities.
Requirements
- 1-2 years of experience as a commercial mortgage loan servicer.
- Solid understanding of commercial mortgage loan servicing.
- Exceptional verbal and written communication skills.
- Excellent interpersonal and presentation skills.
- Eagerness to learn.
- Technical proficiency in learning robust software systems.
- Natural problem-solving skills.
- Ability to travel across the U.S., when needed.
Nice To Haves
- Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
Responsibilities
- Provide first point of contact for commercial mortgage loan servicing system support.
- Assist clients in simplifying complex workflows and ensuring smooth operations.
- Support users via phone and email in a fast-paced environment.
- Train customers on FICS' proprietary software.
- Deliver regular product webinars.
- Present sessions at the Annual Users’ Conference.
- Partner with internal teams to test new and enhanced functionality as part of the quality assurance process.
Benefits
- Highlighted benefits and perks available at www.FICS.com/about-us/employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
