Commercial Loan Servicing Representative

Wells Fargo Bank•Des Moines, IA

11d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative in Collateral Lien Management as part of Commercial Banking Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com . In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work a hybrid schedule, at least 3 days a week working in office
Ability to work additional hours as needed

Nice To Haves

Knowledge of Loan IQ, AFS and/or E-Trac
Real Estate and UCC Article 9 experience
Knowledge and understanding of loan documentation
Experience with reviewing title policies and real estate collateral
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to navigate multiple computer systems, applications and utilize search tools to find information
Exceptional verbal, written, and interpersonal communication skills
Ability to work effectively, as well as independently, in a team environment
Ability to work in a fast-paced deadline driven environment
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Effective organizational, multi-tasking, and prioritization skills
Sound knowledge of Microsoft Office (Work, Excel, & Outlook)

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements