Commercial Loan Servicing /CLS / ACBS Specialist
About The Position
Job Title: Commercial Loan Servicing /CLS / ACBS Specialist Remote position - no travel required Key Responsibilities: Oversee commercial loan servicing applications. Manage application changes, upgrades, integrations, and conversions. Maintain deep expertise in assigned applications. Lead and develop a high‑performing team (BSAs, System Analysts, etc.). Plan and monitor technical resources and project delivery. Ensure timely delivery of enhancements and projects. Partner with Operations and business lines on process optimization. Manage BAU production support and vendor relationships. Define, track, and improve SLAs and KPIs using data analysis. Act as a subject matter expert for process improvements. Communicate system/process changes clearly to stakeholders. Prepare reports and recommendations for continuous improvement.
Requirements
- Strong background with core banking applications.
- 8+ years leading banking application teams.
- Bachelor’s degree in a business‑related field (required).
- A deep subject‑matter expert in Commercial Loan Servicing, with strong hands-on experience supporting and maintaining commercial loan servicing platforms—especially the CLS/ACBS platform.
- Hands-on support experience with major commercial loan servicing systems, including: AFS (Automated Financial Systems) CLS / ACBS Aspire Stucky DataScan
- Strong customer service orientation.
- Excellent communication and listening skills.
- Ability to manage complex, critical programs.
- Proven ability to lead, motivate, and develop teams.
- Strong meeting facilitation and time management skills.
- Exceptional attention to detail.
- Skilled in data interpretation and summarizing large datasets.
- Understanding of bank systems/applications.
- Strong negotiation and vendor management capabilities.
Nice To Haves
- Master’s degree preferred.
- Lean Six Sigma Greenbelt or equivalent experience with data/statistical analysis
- No formal managerial background required.
Responsibilities
- Oversee commercial loan servicing applications.
- Manage application changes, upgrades, integrations, and conversions.
- Maintain deep expertise in assigned applications.
- Lead and develop a high‑performing team (BSAs, System Analysts, etc.).
- Plan and monitor technical resources and project delivery.
- Ensure timely delivery of enhancements and projects.
- Partner with Operations and business lines on process optimization.
- Manage BAU production support and vendor relationships.
- Define, track, and improve SLAs and KPIs using data analysis.
- Act as a subject matter expert for process improvements.
- Communicate system/process changes clearly to stakeholders.
- Prepare reports and recommendations for continuous improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
