Commercial Loan Servicing Support Specialist

Glacier Bancorp, Inc.•Coeur d'Alene, ID

2d•Onsite

About The Position

Mountain West Bank is seeking a detail-oriented Commercial Loan Servicing Clerk for their seasoned Loan Servicing team in Coeur d’Alene, ID. The Loan Servicing Clerk performs routine duties related to booking, assembling, scanning, and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans. This position requires someone who is client-focused and can maintain strict confidentiality in all loan matters. This individual must be thorough and have the technical capacity to perform the required tasks. Regular and reliable attendance is an essential function of this job. This position reports to the Commercial Loan Servicing Team Lead. This department is part of a team of experienced Commercial Loan Support Loan Servicing members. This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00 AM - 5:00 PM for a total of 40 hours a week. Rate of pay depends on experience.

Requirements

Demonstrated willingness to learn, adapt, and maintain a positive, open mindset
High school diploma or equivalent required
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong organizational skills with a high level of attention to detail and accuracy
Ability to work efficiently under strict deadlines and meet established timelines
Excellent customer service and interpersonal skills
Familiarity with standard office equipment and technology
Proficiency in Microsoft Office applications, including Word and Excel
Understanding of, or ability to learn, documentation and signature requirements for various business entities
Understanding of, or ability to learn, title reports and proper vesting to ensure accurate lien position

Nice To Haves

Minimum of one year of experience in lending policies, procedures, and loan documentation preferred
Working knowledge of banking policies, procedures, programs, and regulatory requirements

Responsibilities

Uphold and promote the core beliefs, core values, and customer service standards that define the Mountain West Bank culture.
Board all types of commercial loans and process change-in-terms requests accurately and within established timelines.
Perform loan maintenance and research requests related to commercial loans.
Complete routine servicing functions, including: Processing loan payments, Setting up and maintaining AFT/ACH transactions, Waiving late fees (as appropriate), Correcting and reversing payments.
Process commercial loan payoffs and complete paid loan file processing.
Prepare, process, and document approved collateral releases.
Maintain assigned pending items and filing on a weekly basis, ensuring proper follow-up on outstanding items.
Review commercial loan files for completeness and accuracy: Assemble loan files, Identify, track, and follow up on exceptions, Finalize and sign off on completed files.
Maintain and follow up on weekly collateral tracking reports.
Research unposted, loan settlement, and outstanding general ledger (GL) items and make necessary corrections.
Perform quality control reviews ("check backs") on boarded loans; track errors and ensure timely corrections.
Complete required tasks related to HMDA LAR and CRA reporting.
Provide prompt, knowledgeable, and friendly service to internal and external customers.
Participate in community service activities as appropriate.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.