Commercial Loan Processor & Servicer

WEOKIE Federal Credit Union • Oklahoma City, OK

8d • Onsite

About The Position

The Commercial Loan Processor & Servicer is responsible for the management of the operational details related to processing, closing, funding, and servicing of all types of commercial loans in coordination with commercial lenders. This role involves managing the commercial loan closing process, reviewing closed loans for compliance, maintaining communication with third-party service providers, and providing service to existing and prospective business members.

Requirements

• High school diploma, with post-secondary work in English, secretarial studies or business, or equivalent combination of education and experience.
• Demonstrated aptitude and ability to learn and apply various software applications to office operations.
• Demonstrated excellent communication skills both verbally & written.
• Experience in an office environment, preferably utilizing clerical skills.
• Customer Service experience.
• General understanding of loan processing.
• Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
• Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.

Nice To Haves

• Experience in commercial lending.
• Experience in a financial institution.

Responsibilities

• Manage the commercial loan closing process for new, renewed, and modified loans, ensuring accuracy and adherence to all closing requirements.
• Review all closed loans for compliance and ensure accurate system input and correct lien position on all collateral.
• Save all documents electronically.
• Maintain professional communications with third-party service providers, ensuring established turnaround standards are met.
• Provide service to existing and prospective business members directly and indirectly via email, telephone, and in person.
• Provide service to WEOKIE partners' inquiries as needed.
• Perform general office duties such as mail processing/distribution, purchasing and ordering items, making copies, sending faxes, processing invoices, and preparing correspondences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED