Commercial Loan Portfolio Administrative Assistant

East Cambridge Savings Bank•Cambridge, MA

3d•Onsite

About The Position

East Cambridge Savings Bank’s Retail Division is actively recruiting for a Commercial Loan Portfolio Administrative Assistant. Under the direction of the Senior Vice President – Senior Commercial Banking Officer, this role provides administrative support to Commercial Lending Officers in connection with the commercial loan function.

Requirements

Bachelor’s degree in Business/Finance or 3 years’ experience in a Commercial Lending support function.
Working knowledge of the commercial lending process from application to execution of documents.
Excellent organizational, analytical and problem-solving skills.
Strong interpersonal, verbal and written communication skills.
Proficient in Microsoft Word and Excel.
Ability to perform a variety of tasks simultaneously while adhering to guidelines.

Responsibilities

Acts as Administrative Assistant for the Division and/or Department Head as needed. Prepares necessary correspondence related to division, schedules meetings, and manages related records. Coordinates and processes related paperwork to maintain efficient workflow.
Coordinates collection and review of all financial statements, tax returns, rent rolls, loan document exceptions, and other documents as required by annual reporting requirements. Supports the information collection for annual customer reviews on designated accounts.
Assists with preparation of loan modification memos and servicing action requests for approval.
Participates in sales calls with Commercial Lending Team and identifies possible cross-sell opportunities. Performs site visits as needed.
Assists with resolving complex customer problems providing superior customer service. Responds to customer requests, researches discrepancies, and resolves issues. Contacts attorneys, appraisers, insurance companies and other applicable parties for miscellaneous information and documentation.
Assists commercial lenders implement relationship building strategies and assists in managing established and new relationships ensuring customer satisfaction. May participate in community activities to help expand business relationships.
Maintains accuracy of the pipeline information within the loan origination system. Monitors the commercial lending pipeline for team. Responsible for the creation of various lending activity and status reports for management as needed.
Complies with federal and state laws and regulations, policies, and procedures related to commercial lending. Recommends process improvements to management. Assists in gathering information requested by regulatory agencies and external or internal auditors for all lending exams.
Keeps abreast of commercial loan products. Provides information on business products and services to prospects and customers to identify and respond to opportunities to cross-sell. Prepares and organizes required correspondence and processes invoices for payment.
Keeps abreast of all federal, state, and local laws and regulations, polices, and procedures governing Commercial Lending. Attends training as needed.