Commercial Loan Operations Assistant (CLOA)

United Community Bank•South Miami, FL

6d•$34,102 - $49,382•Onsite

About The Position

United Community is hiring a Commercial Loan Operations Associate. The Commercial LOA will play a critical role in the commercial lending process by collaborating with Commercial Relationship Managers (CRM) to support new and existing customers. The Commercial LOA will also collaborate with Commercial Loan Closers in facilitating a credit through the commercial process.

Requirements

High School Diploma or equivalent
2+ years of credit or customer service experience in the financial services industry
Strong interpersonal, verbal, and written communication skills
Excellent telephone and customer service skills
Proficient in MS Office Suite, including Outlook, Word, and Excel
Working knowledge of federal and state banking regulations
Excellent customer service skills
Attention to detail
Strong problem solving and critical thinking skills without direct guidance
Demonstrate strong organization and time management skills and the ability to balance competing priorities to meet multiple deadlines.

Nice To Haves

Commercial loan experience preferred

Responsibilities

Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners
Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting: UCC searches, Appraisals, Environmental assessments, Know Your Customer, Survey, Leases, Organizational Documents, Applicable insurance; hazard, flood, builder’s risk, Beneficial Ownership, OFAC
Assist with preparation of written communication on behalf of the CRM to include commitment letters, term sheets, thank you notes, etc.
Complete the Credit Lens Loan Worksheet, confirming agreement with final approval documents, to engage the Commercial Loan Closer
Assist CRM by monitoring reporting and identifying where action needs to be taken, including but not limited to: Maturities, Auto-Renew Letter of Credit, Insurance, Real Estate taxes
Provide outstanding service and respond to requests from internal and external customers
Collect customer financial statements, as required by the loan agreement, in a timely manner and load to Credit Lens
Collaborate with CRM, Commercial Loan Closer, Underwriter, Doc Prep and/or outside counsel on loan closings; collect executed documents from CRM and submit
Submit customer maintenance requests to Loan Operations for completion
Transfer and assign notes
Facilitate ongoing disbursement requests including coordination with Construction Administration
Complete assigned Post-Close tasks in Credit Lens
Manage WIP files
Resolve critical and material exceptions as assigned
Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership.
Adhere to Corporate policies and procedures as prescribed.
Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times.
Provide world-class service to internal and external customers with a sense of urgency and positive attitude.
Take ownership of other duties as assigned.