Commercial Loan Coordinator

Midwest Bank Centre•St. Louis, MO

2d•Onsite

About The Position

The primary objective of this role is to support the efficient and effective operation of the Commercial Lending Team. Key responsibilities include supporting the daily operations of the Commercial Services and Treasury Operations teams, ensuring alignment with Bank policies, goals, and service standards. This role provides strong administrative support to reinforce the division’s sales and service culture. It manages the commercial loan onboarding process, including pre- and post-approval documentation and follow-up tasks. The role involves preparing accurate and timely loan documentation, correspondence, reports, and other materials. It also requires responding to moderately complex customer needs through research, professional communication, and resolution tracking, and assisting the Commercial Lending Team in maintaining the agility and responsiveness required to address urgent and high-priority issues. This role plays a critical part in creating operational continuity, driving service excellence, and upholding the standards of our commercial banking operations. When performed successfully, this role has a meaningful and measurable impact on the organization by maximizing efficiency within the Commercial Lending Team, strengthening the execution of the Bank’s business plan, enabling effective leadership, and amplifying growth opportunities through administrative precision, timely data and report generation, and the seamless coordination of complex processes across departments. In short: when this role is done well, it becomes a strategic support engine for the team and a critical connector between operations, service, and leadership.

Requirements

Strong PC facility-word processing, spreadsheets, databases, publication and presentation software.
Background working in nCino.
Strong organization and planning.
Provide administrative support.
Strong, effective written and verbal communication.
Speedwriting (60 wpm)
Work under pressure and meet deadlines.
Adaptable to a rapidly changing work environment.
Ability to interact cordially with coworkers to accomplish common tasks.

Responsibilities

Support the daily operations of the Commercial Services and Treasury Operations teams, ensuring alignment with Bank policies, goals, and service standards.
Provide strong administrative support to reinforce the division’s sales and service culture.
Manage the commercial loan onboarding process, including pre- and post-approval documentation and follow-up tasks.
Prepare accurate and timely loan documentation, correspondence, reports, and other materials.
Respond to moderately complex customer needs through research, professional communication, and resolution tracking.
Assist the Commercial Lending Team in maintaining the agility and responsiveness required to address urgent and high-priority issues.
Gather and research information to assist the Commercial Lending and Treasury Management Teams.
Handle confidential material and matters.
Prepare loan documentation.
Provide efficient, courteous service to customers, prospects, and associates.
Provide accurate and complete responses to customer inquiries.
Obtain information to solve potential problems.
Inform the Commercial Lenders and Treasury Management Team of problems that might entail loss of business to the bank, or that may be a detriment to effective implementation of the bank’s operations.
Know the proper individuals within the organization to handle issues as they arise.
Make routine decisions to expedite problems quickly.
Prepare and file correspondence, reports, etc. for Commercial Lending Team.
Prepare materials to assist Commercial Lending Team in bank decisions.
Prepare and send packets for Loan Committee to Directors.
Prepare documentation for loans including ordering flood letters, title work, payoffs, etc.
Prepare and update pipeline report for board meeting.