Commercial Loan Administrator

First Seacoast Bank•Dover, NH

About The Position

The Commercial Loan Administrator provides supports to the Commercial Lending team by administering commercial loan origination activities, assisting with problem loans and work-out situations, as well as ensuring accurate and efficient completion of all necessary documentation. This role provides superb customer service to loan applicants and processes loan applications; ensuring completeness, accuracy, and timely administration of required documentation according to loan administration guidelines and checklists.

Requirements

High School diploma or equivalent
Minimum five years of experience in commercial lending function
Excellent customer service, communication, and organizational skills
Strong computer skills and familiarity with various software programs

Nice To Haves

A thorough understanding of commercial lending guidelines is preferable
Excellent customer service, communication, and organizational skills

Responsibilities

Generate commitment letters and other documents for all types of new commercial loans according to established Bank policy and procedures (and SBA guidelines where applicable)
Track reimbursable costs and expenses throughout the origination, underwriting and closing process and ensures all required costs are included on the closing statement
Produce accurate in-house loan closing documentation
Review loan closing statements for accuracy, coordinate loan closings, and distribute loan proceeds to borrowers and outside vendors
Enter all missing documentation for tracking and follow up to ensure the timely receipts of recorded documents and other missing items
Obtain credit reports as requested and flood certifications
Respond in a professional manner, conducting research and providing resolution to customer inquiries, ensure that Quality Customer Service standards are consistently achieved
Exercise judgement and discretion on when to escalate difficult customer service issues to management
Prepare portfolio reports as required for the Commercial Loan Dept. and Loan Officers Review Committee (LORC)
Maintain knowledge of, and ensures compliance with, Federal and State banking regulations and adheres to all Bank policies and procedures. Provides some oversight on loans closed as approved
Prepares LORC packages weekly and ensures delivery to all LORC members and participants
Assist Commercial Loan Officers to obtain missing financials or other documentation from customers
Process daily overdraft list, forward to lenders, perform additional follow up as needed
Performs other duties as requested