Commercial Lines Underwriting Quality Specialist

Utica First Insurance Company•Oriskany, NY

23h•Hybrid

About The Position

Utica First Insurance Company is seeking a Commercial Lines Underwriting Quality Specialist to ensure underwriting accuracy, consistency, and adherence to company guidelines through comprehensive quality reviews. This role involves detailed underwriting file reviews, identifying trends and improvement opportunities, and supporting underwriting excellence through clear feedback and documentation. The position serves as a subject matter expert on underwriting standards and quality expectations, without formal management responsibility.

Requirements

Experience in quality assurance, audit, or compliance-focused underwriting role
Professional designations such as CPCU, AU, or similar (or progress toward)
Experience with underwriting systems, QA platforms, or reporting tools
Familiarity with quality metrics, trend analysis, and continuous improvement efforts
Sound Commercial Lines Underwriting judgment
Attention to detail and accuracy
Strong written and verbal communication skills
Collaboration and influence without authority
Organization and time-management skills
Integrity and objectivity in quality assessments
Bachelor’s degree or equivalent work experience
5 - 7 years Commercial Lines Underwriting experience in the applicable line(s) of business
Strong knowledge of underwriting guidelines, risk assessment, and regulatory requirements
Experience conducting underwriting file reviews, audits, or quality assessments
Strong analytical skills with exceptional attention to detail
Ability to provide clear, professional, and objective feedback

Responsibilities

Conduct routine and ad hoc reviews of underwriting files to ensure compliance with underwriting guidelines, risk appetite, regulatory requirements, and internal standards.
Evaluate underwriting decisions for accuracy, completeness, documentation quality, and guideline adherence.
Document review findings clearly and objectively, identifying strengths, deficiencies, and recurring trends.
Provide clear, actionable feedback to underwriters to support consistency and quality improvements.
Track, analyze, and report quality metrics and trends to support risk and performance oversight.
Support internal audits, quality assurance initiatives, and regulatory or compliance reviews as needed.
Serve as a subject-matter resource for underwriting guidelines, standards, and best practices.
Identify opportunities for guideline clarification, process enhancements, or control improvements.
Partner with underwriting leadership, compliance, and operations teams to address quality gaps and risk trends.
Assist with development, revision, and maintenance of underwriting standards, procedures, and reference documentation.
Ensure underwriting quality practices align with business goals and regulatory expectations.
Perform other duties as requested.