Commercial Lines Support Specialist I

Western National Group & Umialik Insurance•Edina, MN

4d•$21 - $28•Hybrid

About The Position

Western National is seeking a Support Specialist I to join their team. This individual will have the opportunity to complete data entry of new business, renewals, and endorsements. This is a hybrid/in-office position and is not available as a fully remote role.

Requirements

Good communication skills.
Demonstrated eye for detail.
Effective oral and written communication skills.
High school diploma or equivalent.
Ability to follow established processes and procedures.
Time management and ability to meet deadlines.
Customer service skills.
Proficient use of various core systems, office and computer equipment, and software packages.
Relationship-building skills.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Keeps accurate and current records in designated systems that are accessible to others.
Updates routine reports and understands information.
Performs duties that are routine and clerical in nature.
Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
Seeks relevant information and answers to key questions from defined sources.
Gathers input and makes recommendations to solve problems of moderate complexity.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
Frequently contacts other internal departments and team members.
Performs special projects and other duties as assigned.