Commercial Lines Service Specialist I

AmTrust Financial Services, Inc.•Nashua, NH

6d•Hybrid

About The Position

The Commercial Lines Service Specialist is responsible for providing expert-level service and operational support for commercial insurance accounts. This role manages endorsements, certificates of insurance, renewals, and complex account servicing within assigned authority while ensuring compliance with underwriting guidelines and regulatory standards. The position serves as a key resource for high-profile accounts, escalated service issues, and contributing to service excellence, quality control, and continuous process improvement. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

Requirements

Advanced knowledge of commercial insurance coverages, policy structures, endorsement processing, underwriting guidelines, and regulatory compliance.
Strong organizational, communication, and customer service skills with the ability to manage complex workflows, multiple priorities, and detailed documentation.
Demonstrated problem-solving skills and sound judgment in handling escalated or sensitive issues, with the ability to mentor and support peers in a collaborative team environment.
Active P&C license, or ability to obtain within 6 months being hired is required.
Excellent written, verbal, and listening communication skills.
Call center or high-volume service environment experience a must.
Prior experience servicing commercial lines insurance accounts.
Proven ability to manage multiple priorities, meet deadlines, and work well under pressure.

Nice To Haves

Bachelor’s degree preferred.
2-3 years of experience in a multi-line Property & Casualty environment, with strong emphasis on Workers’ Compensation.
Familiarity with cross-selling or account expansion strategies in an insurance environment

Responsibilities

Process commercial lines endorsements and certificates within assigned authority, ensuring compliance with underwriting guidelines, regulatory standards, and client-specific requirements.
Service complex and high-profile accounts by managing workflow, reviewing account history, supporting renewals, identifying coverage gaps, and recommending coverage adjustments or value-added opportunities.
Provide expert-level support to policyholders and agents via phone and email, acting as a go-to resource for escalated issues and ensuring accurate documentation, follow-through, and resolution.
Collaborate with underwriting, sales, and cross-functional teams to support renewals, cross-selling opportunities, and overall account strategy.
Take a lead role in mentoring peers by providing training support, clarifying processes, and sharing best practices.