Commercial Lines Service Manager - Frost Insurance Agency

Frost Bank • Dallas, TX

6d • Onsite

About The Position

The Commercial Lines Service Manager with Frost Insurance Agency is a leadership role responsible for providing guidance and support to the commercial lines team. This position involves managing the planning, organizing, staffing, and operating activities of the commercial lines division. The ideal candidate has a genuine care for people, enjoys developing others, and operates with integrity, caring, and excellence.

Requirements

• Texas P&C General Lines Agent license or ability to obtain within 90 days
• Proficient in Microsoft Office applications
• Excellent communication and organizational skills
• At least five years experience in commercial lines underwriting, marketing or account management or similar agency experience

Nice To Haves

• Bachelor's Degree
• Insurance professional designation such as CISR, ACSR, CIC, CRM, CPCU
• Prior experience in staff management

Responsibilities

• Provide stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files
• Conduct file audits to assure compliance with established workflow and procedures
• Allocate and adjust workloads between Commercial Account Managers, Commercial Account Representatives and Account Technicians as necessary
• Assist in the analysis of account risk for new and renewal accounts
• Give technical expertise to commercial lines staff
• Develop, implement, and monitor the training of the commercial lines staff
• Participate in the selection of new commercial lines employees
• Review subordinates' performances and conduct formal performance appraisals
• Participate in the creation of the annual commercial lines department strategic action plan and implement the tactical plan to meet established goals
• Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager