Commercial Lines Service Center Account Manager

Donegal Insurance Group • Marietta, PA

17d • Remote

About The Position

The Service Center Account Manager will be responsible for managing account(s) oversight directly with customers and agents along with New Business quoting, direct quoting, and Renewal Underwriting. Along with performing outbound calls and follow up work when needed, this position will handle inbound calls on select property/casualty insurance commercial lines products for multiple states and all methods of underwriting for commercial lines.

This position is open to remote candidates based in the Southwest—ideally Arizona—to support our Southwest region. Candidates are expected to work within the Mountain Standard Time zone, with core hours of 8:00am-4:30pm MDT.

Requirements

• Bachelor's Degree OR Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level.
• Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices

Nice To Haves

• Property and Casualty Agent’s License strongly preferred
• Experience in the commercial lines sector of insurance preferred.
• Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc

Responsibilities

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
• Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
• Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
• Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner.
• Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
• Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
• Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
• Develop and maintain relationships with agents, customers, other team members
• Maintain current understanding of service techniques, underwriting guidelines and product offerings
• Research underwriting information and request appropriate underwriting support documentation needed for each account

Benefits

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements
• Company-paid basic life insurance
• Short & long-term disability insurance
• Employee stock purchase plan
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree