Commercial Lines Quality Assurance Senior Specialist (hybrid/remote)

Grange Insurance Careers•Columbus, OH

1d•Hybrid

About The Position

This role is responsible for leading complex underwriting quality audits and providing strategic insight into underwriting quality, consistency and operations effectiveness across the organization. This role serves as a subject-matter expert within the quality assurance function and partners closely with underwriting leadership, line-of business leaders, and operational teams to identify trends, drive continuous improvement and enhance underwriting quality standards.

Requirements

Bachelor’s degree or equivalent work experience preferred.
7+ years of Commercial Lines underwriting, underwriting quality assurance, audit or related insurance experience.
Working knowledge of underwriting principles, risk evaluation, policy language, authority structures and operational workflows.
Strong analytical, organizational, communication and presentation skills.
Ability to communicate findings and feedback professionally and effectively.
Proficiency in Microsoft Office applications and underwriting systems.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice To Haves

Advanced commercial lines or specialty underwriting experience.
Knowledge of underwriting operations, insurance processes, or applicable regulatory requirements.
Experience working cross-functionally with operational and business leadership teams.
Experience with reporting and data analysis tools.

Responsibilities

Lead complex quality audits and reviews involving commercial, specialty and/or high-exposure underwriting files and decisions.
Evaluate underwriting quality, risk selection, documentation, pricing adequacy, referral handling and adherence to underwriting guidelines and authority structures.
Identify trends, systematic issues, and root causes impacting underwriting quality and operational effectiveness.
Analyze audit results and identify trends, gaps, and areas for improvement.
Prepare and present audit findings, quality metrics, and recommendations to underwriting leadership and business partners.
Lead calibration efforts to ensure consistency and alignment in audit methodology, scoring and quality expectations.
Partner with underwriting leadership to develop corrective action plans and process improvements.
Assist in developing, maintaining, and enhancing QA processes, tools, and documentation.
Serve as mentor and resource for Quality Audit Specialists and underwriting teams.
Help develop training materials and support onboarding or coaching efforts as needed.
Maintain accurate records and documentation related to audits, findings, and corrective actions.
Support implementation of new processes, workflows, and quality initiatives (including system development enhancements).
Assist in developing reporting, dashboards, and quality performance metrics to support leadership decision-making.