Commercial Lines Operations Supervisor (Hybrid)

Utica National Insurance Group•New Hartford, NY

12d•$73,100 - $103,000•Hybrid

About The Position

The Operations Supervisor oversees daily operations, ensuring compliance with company procedures, workflows, and underwriting guidelines. This role leads and develops staff, monitors performance metrics, and collaborates with management, IT, and customers to drive operational efficiency, service quality, and continuous improvement. Responsible for hiring, coaching, and motivating employees while ensuring business objectives and company standards are consistently achieved.

Requirements

Bachelor's Degree preferred.
2-4 years Service-oriented leadership role with progressive development and demonstrated success in developing and executing policies, procedures and protocols preferred.

Responsibilities

Responsible for the application of established procedures and methods applicable to the supervision area assigned. Must be capable of supervising any Operations Unit.
Possess a thorough understanding of Company automation; workflows, and manual processes.
Demonstrate the ability and knowledge to understand and interpret Underwriting principles and successfully disseminate to staff.
Interact on a regular basis with Management (HO or Regional), Services IT, and/or customers to ensure staff is coordinating activities to meet all processing metrics delivering regular, results-driven feedback and reporting activity tied to Company standards.
Responsible for hiring, developing, motivating, supervising and retaining operations staff ensuring the most effective use of resources, while minimizing impact on service.
Coach and develop staff by providing clarity, direction and support that improves employee competencies, knowledge and behaviors that lead to overall success. Identify needs to ensure staff received necessary training to successfully perform job functions.
Ascertain quality of team results using the findings to initiate and establish improved documentation, workarounds, and related staff training requirements. Evaluate performance ensuring staff is adhering to corporate guidelines.
Initiate altered work processes to address problems and/or opportunities as they affect or represent deviations from established procedures in accordance with Company protocols.
Ensure completion of performance reviews, including goal setting, executing plans to retain high potential employees and address low performers.
Ensure Compliance with company policies, filings, and regulations.
Provide analysis on problem policies and work with IT and underwriting to find resolutions and fix the problems at hand.
Provide guidance/assistance to underwriting staff on workflow, policy guidelines, system limitations.
Facilitating training on system/rating changes affecting end users.
Every month, ensure that any business within our workflow is completed on time as well as, but not limited to, running compro reports to analyze the status of any outstanding business for the month and taking appropriate action on necessary items.
Performs other duties as assigned.
Conforms with all corporate policies and procedures.

Benefits

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount