Commercial Lines Department Manager (Hybrid)

Patriot Growth Insurance Services and Partner Agencies • Enfield, CT

9d • Hybrid

About The Position

We are seeking an experienced and strategic Commercial Lines Department Manager to lead our Commercial Lines team. This role is responsible for overseeing day-to-day department operations, ensuring exceptional client service, driving workflow efficiency, supporting employee development, and maintaining adherence to agency standards and industry best practices. The ideal candidate is a strong commercial insurance professional with proven leadership experience, deep technical expertise, and a passion for building high-performing teams. This position plays a critical role in supporting client retention, operational excellence, employee engagement, and long-term agency growth.

Requirements

• Active Property & Casualty insurance license required.
• Minimum of 7 years of Commercial Lines insurance experience required, including experience supporting accounts in New York and Connecticut.
• Previous leadership, supervisory, mentoring, or team development experience required.
• Strong knowledge of commercial insurance products, markets, carriers, and coverages, including property, casualty, workers' compensation, umbrella, professional liability, and related lines.
• Knowledge of risk management principles and experience supporting complex commercial accounts.
• Demonstrated ability to identify coverage gaps and provide strategic risk management guidance to clients.
• Experience working with agency management systems and carrier portals; Applied Epic experience preferred.
• Proven leadership, organizational, analytical, and communication skills.
• Experience managing remote or hybrid teams preferred.
• Exceptional relationship-building and client service skills.
• Strong attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Leadership mindset with a passion for coaching, mentoring, and developing others.

Nice To Haves

• Insurance designations such as CIC, CPCU, ARM, CRM, or similar professional certifications preferred.
• Bachelor's degree in Business, Insurance, Risk Management, or a related field preferred.

Responsibilities

• Lead, mentor, and support Commercial Lines Account Managers while fostering a collaborative, high-performing team environment.
• Oversee daily Commercial Lines operations, ensuring exceptional client service, policy accuracy, workflow efficiency, and adherence to agency standards.
• Maintain and manage a small book of Commercial Lines business while serving as a technical resource for team members.
• Develop, implement, and monitor department goals, procedures, service standards, and performance metrics.
• Conduct regular account audits and quality control reviews to ensure compliance with agency procedures, carrier requirements, and industry best practices.
• Serve as an escalation point for complex client service issues, coverage concerns, and carrier negotiations.
• Review client accounts to identify coverage gaps, risk exposures, and opportunities to strengthen risk management strategies.
• Collaborate with agency leadership on growth initiatives, staffing plans, operational improvements, and technology enhancements.
• Assist with recruiting, onboarding, training, coaching, and performance management of Commercial Lines team members.
• Monitor workloads and resource allocation to ensure service commitments and deadlines are consistently met.
• Develop and maintain strong relationships with carrier partners, clients, and internal stakeholders.
• Stay current on industry trends, carrier appetites, coverage developments, regulatory changes, and emerging market conditions.
• Support client retention, account growth, and cross-selling initiatives through effective leadership and strategic account oversight.

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager